Overstock furniture — Local services in Jacksonville

I have been fighting with them for about 5 months now and still have not received what i payed for🤣 they stopped answering my phone calls and messages and i have had to go the store in person several times or if not i would have not heard anything from them. i finally received my bedroom set but without the chest. they told me it was discontinued and didn’t offer to exchange it for another one (everything is already paid off) after i was ignored and had to go into store, they ordered me a new one saying it would get there within a week which it did not. when they delivered the chest they only sent ONE person to bring it up the stairs and he ended making a huge gash in my wall. turns out once again they delivered the wrong thing. it’s now ab to be a month again since that and i have only heard one thing ab my actual dresser and they never came on the date they said they would. they haven’t even picked up the dresser that i didn’t order. when i called john he didn’t even know which one they had ordered for me that day i went in i had to send them a photo. Today i called and Wayne picked up very rude by the way he hung up on me :) Both John and Wayne clearly don’t care about their customers. luckily i have been taking photos of everything. Here’s your 5 star review. you guys are a joke 🤣. Update they finally brought me the correct chest but made ANOTHER gash in my wall, said they would come repair it...

I recently had the pleasure of furnishing my new living room with pieces from overstock and I can't recommend them highly enough. From start to finish, the experience was truly exceptional. What struck me most was the incredible customer service. I was initially overwhelmed by the sheer number of choices, but one of their sales associates, immediately put me at ease. He listened carefully to my needs, asked thoughtful questions about my style and budget, and offered fantastic suggestions that I hadn't even considered. John's knowledge of the furniture was impressive, and he made the entire selection process effortless. He wasn't pushy, just genuinely helpful, and it felt like he was truly invested in helping me create the perfect space. Beyond the showroom, the delivery was equally impressive. The delivery team arrived on time, were incredibly careful with my new furniture, and even helped me arrange the pieces exactly as I wanted. They were polite, efficient, and left my home spotless. It's rare to find a delivery service that goes above and beyond like that. Overstock has restored my faith in customer service. They truly prioritize their customers and make the entire furniture buying process a pleasure. If you're looking for quality furniture and a stress-free experience, look no further. I'll be a loyal customer for...

I went into the store and bought a bedroom set almost 1 year ago from today for my birthday. i paid 1,200 for a chest, a dresser, a lamp, 2 candle holders and a bed frame as well as a box spring. they took over a month to deliver my furniture. i also realized a few days after my stuff being dropped off that my headboard was not the same as the one i picked out in store. i ordered a much bigger headboard and the one that was given to me was much smaller in comparison. the manager/owner pretty much ignored my concerns even after i went to the store to show proof. no compensation, just complete lies saying he was going to fix the issue without ever doing anything. not to mention he sold me a dresser with broken glass. granted, i was aware of the damage and i agreed to that flaw but with how my overall experience went, it feels scummy & i do not recommend doing...