Puppies Galore & More — Local services in Jacksonville

If I could give this place zero stars, I would. On May 23rd of 2019 we went and bought a puppy. She was a gorgeous Landseer Newfoundland, with the sweetest disposition in the world. We were so pleased with the service and we felt that their puppy package was a very good deal-including a crate, a bed, collar,ect. We loved the vet they were connected with and felt very safe there with her. However, when we took our puppy in for a suspected ear infection, I mentioned to the vet that she had been itching a lot lately. That's when she noticed a bald spot on her foot. Demodex mange, which is a hereditary condition. The vet was very upset and assured me that Puppies Galore would pay for the treatment. They payed the 200 dollar vet bill and we were happy with the service and "accountability" that Puppies Galore seemed to take. I don't know what led to these next events, but somehow I found myself googling her breeder, Graber. Sickeningly enough, I found that it was a suspected puppy mill. I felt awful. This place that was so highly reviewed and recommended and yet they still were selling people sick puppies. And then, the icing on this gross smelly pile of dog dooky, two days after her one year birthday, she was diagnosed with severe early onset hip dysplasia. More than a $7,000 dollar surgery for ONE (one hip) full hip replacement. My mom went to talk with the owner and felt that she did not seem concerned in the slightest and that she seemed very flippant about the whole thing. The owner said it was "normal sometimes for large breed dogs to have this condition". At 1 year? Seriously? . Lady, you are out of your damn mind. We were given a check for what our puppy was worth-what we paid for her- (which, in my opinion, no check would've been enough at this point). All my mother wanted was the assurance that the owner would not work with this specific breeder again. No assurance was given. It was written off and the owner insinuated that maybe there was something that we had done or that it was just "normal" for a HEALTHY 1 year old dog to lose their ENTIRE right hip socket. That's what we call bad breeding, not "normal". I'm pretty sure their policy is that you can return your dog and get a new one with things like this but seriously? This dog has become a part of our family. Like? What?! Not to mention the money I've already put into her. And what do they even do with the returned dogs anyway? Kill them, probably. I will NOT recommend this place to ANYONE. Do NOT buy a dog from here. If you are going to pay this much for a dog, just be smart and patient and go directly to a...

I bought a puppy at this location on a Saturday and the puppy was from a AKC bloodline. He was $3000, and had all of his vaccinations ( or so they say). I was told I needed to go to their vet in three days for a check up of the puppy ( walk ins are first come first serve). I tried going to their vet around 1pm right after I bought the puppy and they told me that I’d have to come back on Wednesday with and appointment. I told the vet office that I needed to get an appointment within the three day period as requested by puppies galore; which the vet said I could have a Tuesday appointment then. I went home with my puppy after trying to get into the vet. The puppy was lethargic, not eating, not drinking water, and having a lot of diarrhea. I took the puppy out every hour and each time her would have diarrhea. I waited it out that Saturday night and called puppies galore that Sunday morning crying because the puppy wasn’t getting better. They said to bring him in and they would give him medication to help the diarrhea because their vet was closed. I went in and they gave my puppy medicine ( a diarrhea pill, wet food, and hard food with medication on it); they told me to call back before close to let them know how the puppy was doing. After the medication that Sunday morning the puppy was still having diarrhea so I called back around 430pm stating that he was still not getting better. They told me that if I wanted to return him I have till 5pm or I wouldn’t get my money back/ or they could watch him for a couple of days to maybe see if he gets better because they didn’t believe me when I said he was sick (which I then knew they were a scam or a puppy mill out for money). I returned the puppy then and they took all of my paperwork copies back ( I asked for them back but they said I had no right to them because I don’t own the dog being that it’s returned, even though they were my receipts).

It took 1 week to get my money back from the vendor I had a credit line through. It was like pulling teeth with puppies galore and more to put this request in. When I went in a week later to confront them about canceling this credit line the owner proceeded to tell me the puppy wasn’t sick and how she should have charged me $300 for a “restocking fee”. If he wasn’t sick why would they give him medication and try to withhold money.

Stay clear from this PUPPY MILL. It doesn’t make sense how they could have access to so many breeds and how these puppies are sick if they are AKC...

Just went here looking for a French bulldog. Saw a cute little female. I asked price, which for a frenchie was reasonable. I asked permission to pick her up, which was fine with a sweet salesperson. I was holding her, and in my head already picking out names. I asked if they took American Express, which is how I was intending to purchase her. I was told yes....was super excited. I walked over to the enclosed play area with intentions of setting her down and playing with her a bit before pulling the trigger. At the point another salesperson yelled from the other side of the store that I wasn't allowed to take her in there. Surprised, I asked why not, and she told me that people take the puppies in there and tease them. I told her that I had no intentions on teasing the dog,....but she insisted that i could not do it. At this point everyone around me was staring at me holding this pup. Everyone was clearly uncomfortable at the situation, including me. I handed her the dog and walked out, embarrassed at her accusation.

I purchased my chihuahua here at this same store 13 years ago, and came here again when I was ready to get another furbaby. I used to work as a vet tech June and Jane Bemben and they recommended this place. This woman sent a customer that was willing to pay 3600 for a puppy, and chased her out of the store. I was practically in tears I was so embarrassed. I am not a teenager wanted to tease a dog, I am a 48 year old woman wanting to purchase. Shame on you....this store is terribly ran. Buying a puppy is supposed to be a fun experience. Instead I left in tears and chastised by a grumpy old lady that had no business being in sales.

UPDATE: I left this store and drove cross the street to BFF Puppies in the OP mall. Had a wonderful experience, and gladly gave them my money, and left with a cute little boy frenchie. I would highly recommend this place. They are happy to help you, and make buying a puppy a fun and...