Salon ^ PK — Local services in Jacksonville

I figured I would write a review since there was no resolution. When the stylists at this salon mess up on your hair, they blame it on the you instead of taking responsibility. News cast friends, long time friends & clergy wives receive special attention, so be forewarned.

I would like to tell you about my 2nd color experience that I received in April of 2019.  About a year or so prior, I advised Lauren that I wanted to go platinum blonde.  She advised me of the steps I needed to take to be able to get my hair this color, such as becoming fully natural as I was still relaxed.  During the transition period from relaxed to natural I visited the salon regularly for conditioner treatments.  After I received the all clear from Lauren to proceed with the coloring process, I received an ashe blonde color on January 19, 2019.  I was fine with this as I knew & was advised I couldn’t go from black to platinum blonde in one visit.  I received my ashe blonde & I loved the color, but I still wanted to go lighter to platinum blonde.  My hair was healthy & did not shed outside normal shedding.  Between my first coloring visit & up until my second color visit in April of 2019, I didn’t visit the shop regularly (weekly) because of work obligations.  During this time I also had to work out of the country for a month, but my hair was not shedding more than normal.  After I received my 2nd color process in April 2019, I noticed my hair started shedding more than normal even if I just touched my hair.  I didn’t give it too much thought because it wasn’t whole strands of hair popping off & I have thick hair.  As time went on more hair began to shed & my hair didn’t feel full/thick like it was prior to the 2nd color session.  I asked Lauren with my hair shedding more than normal do I have anything to worry about & she said she would only worry if I started to have thin/bald spots. Lol.  My hair hadn’t progressed to this point yet & didn't think it would.  On a prior visit, I advised Lauren of the excessive shedding & was advised because I didn’t visit the salon regularly (weekly) to get my hair conditioned & me going out of the country for a month between my first color & April 2019, this caused my hair to shed more than normal.  My at home moisture process did not change between January 2019 & April 2019 as I also visited the salon a few times during this time.  The few times that I visited the salon after my April 2019 coloring process, Lauren advised me to try different products (Mizani h20 & repairing shampoo/conditioning products) to increase my moisture to slow down the shedding.  Over these 2-3 months, they slightly slowed down the shedding but my hair was still shredding more than normal.  I’ve been wearing protective styles since my last salon pk visit, trying to slow down the excessive shedding with less hair manipulation, but this didn’t help.

After getting frustrated with the shedding I decided to visit another salon & was advised that my hair bonds were broken/fried during the 2nd coloring process & there was no moisture element added to the color when it was applied to my hair.  My hair was doomed when I received my 2nd coloring process in April 2019.  Getting moisture treatments & using various mizani products were only used as a bandage on the issue, but Lauren advised more moisturizers would help with the excessive shedding.  This did not correct the issue.  I understand that Lauren has been coloring hair for sometime on other people’s hair, but something went wrong with my coloring process & it wasn’t my fault nor my hair was the issue.  There was no apology/refund offered as the issue was blamed on me.  My last color process at SalonPK was $300+ & I expected to enjoy my color for longer than I did. I did not expect to have to cut all of the color off to get my hair back healthy.  I’ve had platinum blonde before & did not have any shedding/breakage of this magnitude.  I gave salon pk a second chance with my hair color & I am not satisfied with the outcome. Would not recommend at...

Before I explain my most recent experience here, I'll start by saying I have been going to this salon for almost two years for hair services. I've always had the same stylist up until yesterday. My stylist was out of the salon and I was given to someone I had never seen before. I came in for highlights. The salon requires a consultation prior to scheduling an appointment. I came in a couple days before I scheduled the appointment to show the new stylist what I wanted. The consultation went fine and I came in for my appointment. First off, my appointment was at 2 and I didn't leave until 530, the salon closed at 6. I observed the stylist juggle me and several other clients within that time frame, unfocused and frazzled. As she began to remove the foil from my hair I could see that my hair was a bright orange color where the highlights had been applied. She suggested I needed a trim which I agreed to and I watched as she randomly snipped pieces of my hair off, with no consistency or evenness. She asked if I liked it and or if I needed to get used to it, at this time I commented that it was something I needed to get used to. Once she finished, I went up to pay, my total came to 165$. My receipt displayed no breakdown of the cost of the trim or highlights, it was as if the price was decided right before I paid. I paid and tipped well, as I always do, even though the work was not remotely what I asked for. I was mortified of how horribly tacky and orange my hair really was. I called the next day, spoke to the manager, she asked me to email her a picture of what I originally asked for. After doing that, I emailed a picture of how my hair actually turned out. She called me back and asked me to come in again, that day, to have it fixed. I arrived at 1130, and was not seen until 1230. I didn't leave the salon until approximately 230. In those 2 days I had spent up to 7 hours at this salon. I was given the same stylist from the day before despite the condition my hair was in. She told me my hair would be stripped to it's original color and redone. My hair was doused with many chemicals to have it "stripped." My scalp became very irritated, and I explained that my scalp was burning from the chemicals being applied. She continued on with the process despite my irritation. The terrible orange color was never removed, as I was told it would be, it was simply faded so it was not as bright. My hair became clumped and knotty from the chemical treatments. The stylist never combed or styled the final product, leaving me to comb all the knots out, when i left. She simply sprayed and applied some hair products to it and sent me on my way. I was never asked if I was satisfied with the way it turned out. I was never reimbursed or offered any kind of service for the inconvenience of my time, screw up of the procedure, and or a simple apology for the unprofessionalism and lack of ability to do the style that was originally discussed. I do not recommend this salon for coloring. I was not treated like a loyal customer and for that, my business will be taken elsewhere indefinitely. It was the worst experience I have ever had in a...

Unfortunately I’m having to change my review to 1 star. If you want a forever place, this is not it. Unfortunately Jacksonville does not have the best when it comes to hair salons.

This is the second time my stylist has been let go (both different individuals). I have not been notified that my appointment was canceled. Luckily I was able to find my stylist on Facebook, who was able to inform me of what happened because I called the salon 3 times and they haven’t answered. They make the choice to not rehire great talent A LOT. Whoever runs this shop doesn’t care enough about customer experience, and doesn’t make the best political decisions for their business either. If you let your employees go, the experience affects the customers unless you go out of your way to make it seamless. The first time I showed up to the shop and wasted my time, this time I was smart enough to call first since I didn’t receive an appointment confirmation.

Just to share my experience, I went to a hair salon in Gainesville, FL for about 4 or 5 years. Similar quality stylists (a little better if I’m being honest). I would say out of the 8ish stylists that were there, at least 6 of them were there the entire time that I was going. One of those 6 was my hair stylists. They had customer and employee appreciation events, and even made and sold their own hair products. This is a BLACK OWNED salon. ALL of their stylists were A1! I KNEW that if my hair stylist was not able to come in, WHOEVER did my hair was going to do a phenomenal job. They were a family. I imagine instead of firing people, they probably have them something like (hmm let me guess) constructive criticism. They have done an amazing job at conducting a successful ethnic haircare business. They have also been in the same location the entire time.

The consistent service kept me and many others going back for years and I promise you if they were here, I would be going there. I saw so much potential in this salon. It pretty much is like the Jacksonville version of that salon, and we all know Jacksonville has different standards. Hope to see this salon turn it around one day and retain a bit...