The Home Depot — Local services in Jacksonville

I love being treated like a criminal for simply shopping. They have more security than a bank. For a Home Depot in a decent part of town this is just insane overkill.

All of the tools are separated out into a little mini store in the center of the actual store. You have to pay for them in this little tool area before you can leave to shop for other things. I had 6-7 employees watching everything I did at all times, not asking if I needed anything just keeping an eye on me. I had my receipt checked 2 times before I was allowed to leave. If you guys are this worried about theft why did you open a store. The employees at the self checkout didn’t ask if I needed help, just took the cart and rang everything up. I can only assume to make sure I didn’t fail to scan anything. If you treat your customers as thieves when the vast majority of people aren’t, people will feel unwelcome.

The shopping experience is unwelcoming. 1/10 they are well stocked...

People were super nice but their connection with accounts is bad. Went to get a mower that we saw online and went to the store to ask questions about it and see what else we could get for it. We were told it was an online only machine and to get military discount we HAD to order it at home. Makes no sense when I go to Lowe’s and order things they can get right into my account and see what they need. Manager said they made the online accounts more of a thing to get people to order online more. If you don’t want people to come into the store and buy why open a new store? Probably just go...

"While Home Depot impresses with its cutting-edge technology and vast selection, my recent visit to the patio doors section was a disappointing exception. I waited patiently for 45 minutes while staff attended to another customer, only to watch them seamlessly shift to yet another without so much as a glance my way. The area wasn't busy at all, which made their complete oversight of my presence all the more baffling—no acknowledgment, no apology. Frustrated, I ended up leaving empty-handed. I'd love to return if better training on customer engagement is...