Unbelievably slow to deliver oil, even to customers who are loyal to them, while others are going to Coyote, Allen & Mathewson, & Haffner's. The furnace repair guy is, frankly, a jerk. He shoots off his mouth, says whatever he wants to, rude, unnecessary, or otherwise. To make matters worse, he talks & talks & talks (even when he's done with the furnace, he just stands in the door way, talking non-stop), meanwhile complains that he's the only repair guy at Red's & how work is so busy for him - maybe if he didn't spend 2/3 of the time chatting! He's even proud of his behavior, bragging about how rude he was to other customers & how they complained but he, & the owner, didn't care. The women in the office can't even be bothered to answer the phone properly, they're a business, yet they answer the phone, "Hallo?" instead of "Red's of Jaffrey?" or "Reds?", etc, & they're no where near friendly either, they're barely polite. After having our furnace repaired not twice, but three times in a matter of a month, there was no way we were going to pay for the 3rd visit (if it'd been fixed properly the 2nd time, there wouldn't have been a need for a 3rd visit). It took two months to get the owner to call us back & clear the bill for us, after we called several times/week for weeks to discuss the bill with the owner & even received "past due" notices in the mail. Would...
Read moreRed's is there for their customers 24/7. The office help is polite, friendly and eager to assist you. The oil delivery drivers work long and hard hours through the winter, through snow stores drudging through thick heavy snow to make sure you stay warm! A consumer with common sense knows that not everyone can be the first delivery of the day. The drivers work until all of their tickets are done and will do their best when they have to disrupt their route for an emergency. If you are a customer of Red's and your furnace breaks down in the middle of the night, Red's is there! If you forget to check your oil tank and you run out, Red's is there! The automotive and diesel mechanics have more than 60 years combined of experience! They are there to make sure your vehicle is the safest it can be. Always ready and willing to help! Love the family owned and operated company that Red's is. They haven't been there for 61 years for no reason! That says a lot in today's world. Shop and support your local businesses and not the big...
Read moreI just wanted to say that I had a great experience with Red's Oil. Specifically their Technician Department that works on and cleans your boilers and oil burners. I wanted and needed to have my boiler cleaned and the efficiency checked. They sent out Max to clean and check my boiler out. To my surprise the owner John came out also. They both not only cleaned my boiler but explained and went over every part of it so that I understood everything they were doing and how it all worked. At the end they performed a diagnostic with their computerized equipment and certified it was running at peak capacity. Red's has always been a staple to the Hillsborough County community. John is the third generation and the family business shines through to with their work ethic and customer service. I highly recommend them to everyone!! Thank you again for all...
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