Lakeview Gardens Floral Boutique — Local services in Jamestown

I called and inquired on the availability of a specific plant for delivery for my mothers birthday, this plant shows on their website to call to inquire about, so I did just that. Maybe thinking I'd receive some help, answers, or direction to picking my mothers birthday arrangement, who knows maybe they might actually have the plant! I live in Washington State now so getting my mother flowers on her birthday isn't so easy, and after growing up in Jamestown as a northside resident and using Lakeview Gardens my entire life, I am so disappointed in my treatment.

Your receptionist not only was abrasive and not helpful, but seems to not want to bring business into your shop anymore. It's one thing to tell me you don't have any fresh plants, and another to tell me you are fresh out of the flower I am looking to arrange. But when I am asking when you'll have them in, and the possibility of building a bouquet for her for delivery by Friday, to be met with an exasperated "I won't even have any in until after maybe 1:00pm, and I might get these three colors in this style" was my cue she didn't want my business. When I suggested because of her lack of help, the time zone difference, and my schedule that this may not be a good option, she took it upon herself to hang up on me while I was still speaking. I will never recommend your business, I will ask my family to kindly stop supporting your business, and I will absolutely leave a warning for the nice citizens of Jamestown when dealing with your establishment if this is the kindness and service you are going to become known for.

You have arranged countless occasions for my family, from baptisms, to weddings, every Easter and Christmas I can recall, to funerals, I'm so disappointed. Boo Lakeview Gardens, boo.

**Edited to say, after reading multiple reviews with similar issues, I think it's safe to say this is absolutely the integrity one should expect from this establishment.

And to add, I called Girton's, in less than 5 minutes my order was processed and set for Friday delivery, even after asking the exact questions about the availability of their live plants that seemed to annoy the woman here at Lakeview. Thank you for turning me to them with your...

I wish I could say the flowers were the only thing that disappointed here—but unfortunately, it was also my faith in customer service.

I ordered what I thought would be a beautiful bouquet for my aunts birthday. The photo on the Lakeview Gardens website promised a lush, vibrant arrangement. What arrived was sparse and creatively different from what we ordered—imagine ordering a birthday cake and getting a slice of bread with a candle in it. Same energy.

When my aunt went into the shop to ask for the arrangement to be remade like the photos advertised, she was met not with empathy or a solution, but with a shrug and a side of attitude. No offer to fix it, no refund, not even a hint of remorse.

This wasn’t just disappointing—it was false advertising dressed up in a vase. If you’re thinking of ordering from Lakeview Gardens, maybe reconsider unless you enjoy paying premium prices for grocery-store quality stems and being gaslit into thinking that’s acceptable.

To sum it up: 0 stars for the bouquet, 0 stars for the service, and 2 reluctant stars only because I did, in fact, receive some kind of...

I called on Wednesday morning and spoke with a gentleman (who was very kind and helpful) to place an order for a floral arrangement to be delivered to a funeral home in Mayville, NY. I gave him all of the order details, the address for the funeral home delivery, the time of the scheduled calling hours, and my credit card information for payment. Much to my embarrassment and shock, when we arrived at the funeral home last night for the calling hours, there was no floral arrangement from us. I plan to contact Lakeview as soon as they open today to express my upset. Unfortunately, there is nothing that can make their huge oversight better, because the calling hours are over and there won’t be a traditional funeral service. My family’s opportunity to show our support with a floral arrangement at the funeral home has passed, and it is entirely because Lakeview dropped the...