Lou Malnati's Pizzeria — Local services in Jefferson Township

Every time I’ve ordered from here the pizza has come out well past the pickup time. Like, 15-20 minutes past the pick-up time. It’s frustrating. Not only that, but the deep dish here seems thinner than the deep dishes at other locations.

Update: I ordered delivery from here and had a free appetizer reward that I decided to use on Buffalo Wings. The woman delivered me an intact pizza, but a bag of wings loosely tied with saucy finger prints all over it… I took it hoping maybe the person packing it just prepared a messy bag. NOPE. A wing was missing! So absolutely disgusting. So I call and explain the situation and I’m told I’ll get a new batch with a seal on the bag and an “in-house driver” claiming that the person who delivered my food was third party. Strange, because I ordered directly through the website. So, no surprise, I was sent another bag, no seal, by the SAME DRIVER! This location is gross. Avoid it. Drive the extra two or three miles to a...

So ordered on line from Florida for a valentines dinner for my daughter. I made a mistake on time zone and called every day, including today to confirm with Larry the manager for a 6:30 delivery. He assured me that all was good. My daughter texted me at 6:53cst asking what was going on. Tried to call and on hold for 15 minutes. At 7:00 was notified my order was canceled! What kind of service is this? I placed the order on Wednesday. The most inexcusable excuse for customer service! This shop should be closed if they can’t honor their orders! No excuses- not a last minute order! So my Valentine’s Day meal was not delivered - left hanging with no dinner for a half hour. For you parents with 3 children and no food- you judge! talked to Manny one of the managers. He did try and make it right. If goes as discussed- will feel better about...

After struggling with the app to load & no place to enter gift card information via their website I was sort of given the run-around by a location near me when I called for help. They said I 1) need to use the gift card info in person (I have mobility issues, so not likely to happen) & 2) was out of their zone & had to order delivery from a location that was 2x the distance away from me proximity-wise...which didn't make any sense.

I called this Logan sq location as a last ditch effort & they took care of my order over the phone without confusion as to why I was calling in with a gift card order--& all in less than 5 minutes. Thank you Brandon, we were just about to regret purchasing the gift cards & warn...