Wintrust Bank — Local services in Jefferson Township

I walked in here to have my middle name removed or changed to initial from my account and I was told that this was a name change. No it is not, received terrible customer service even the manager came out and pretty much said I can't help you cause I have a meeting just to get rid of me. Tell me why I then had to leave this location I was instructed to do a legal name change to go to change my ID ha! and then I had to go visit another location to get this taken care of because no one knew what they were doing or did not care enough to handle my request. In the end go somewhere where they know what they are doing not somewhere where they are just winging it. Customer service is helping the customer not trying to just get rid of them. Yes you don't have to have your middle name on your account you can just have your MIDDLE INITIAL!!!! And that is not a legal name change!!!! Please RETRAIN your employees and...

Mayra Garcia has helped me on many occasions.she just recently helped me open a savings account for my granddaughter.my debit card has been compromised 2x and wintrust bank has helped me get another card.i love the app on my phone that lets me know how much I have spent.will keep continuing to bank with Wintrust Bank.the Employees make it...

This Location stand out above the rest. Friendly, Professional, Efficient. Mayra Garcia went above and beyond to answer all my questions. She also took the time to teach me the benefits of other checking accounts and how to utilize online banking. All of the staff here are friendly & know what...