Nail Spa Texas — Local services in Jersey Village

EDIT: I am back a week later to edit my review. After the terrible experience, I am only 7 days into my full set at four nails are falling off. One was so loose I lightly hit my nail on my couch cushion and it cracked my REAL NAIL underneath in half from pulling it so hard, making me bleed. So terrible. Not worth ANY of the money I spent.

Went in for my bridal nails with my sister and mother in law. Their website specifically states they offer 30% for brides, which is why we chose to come here, as I am a bride with a tight budget but still wanted to feel special for my big day, and looking at their online pricing + the 30% off, I was able to save to come in. My service was great, they were very attentive and gave me exactly what I wanted. Everything was great until checkout. They rang me up and the prices were way higher than stated online, but I chose to ignore this. I reminded them of my bridal discount, where they then applied 10%. I politely stated that their website states 30%, and just figured the employee ringing me up was new. The employee immediately raised her voice, told me “the website is outdated” and they could only give me 10%. I stated that I knew this wasn’t her fault, but I only came here because of the prices and discount and now she was telling me I was going to have to pay double what I had expected based off their website. She began screaming across the salon to another employee and arguing with me, then changed the story to say the services I got (a basic pedicure with sugar scrub & a full set of nails) were too expensive and they couldn’t give 30% on those services. So, which was it? Website error or too high of services for the discount? Anyways, after 10 minutes of back and forth, her saying she can only give me 10%, and me saying I’m getting 30% or I cannot pay at all, she called the owner on speaker phone, they screamed at each other in their native language, and the owner ultimately told her to honor my discount “only today for me and no other brides”. My nails came out great, the customer service was horrible and totally ruined my experience as a bride. If you’re a bride looking for your relaxation before your big day, look elsewhere. They will not honor the discount stated on their website unless you literally argue and refuse to...

If I could rate NEGATIVE STARS I would! I spoke to Mai (owner) about getting a Brazilian blowout so that my hair could be semi straight for awhile. Went in to get the process done and was there for EIGHT hours in that salon and sitting in that chair I knew something was not right because Brazilians do take awhile but not 8 hours! Fast forward to now, I am left with damaged half wavy and half straight hair & she laughed and told me it was my fault for saying I wanted it permanently straight.. I told her BRAZILIAN BLOWOUT- SEMI PERMANENT I understand shes not fluent in English no where near fluent but there is a HUGE DIFFERENCE in between the two procedures... I walked out that day with a relaxer on my hair which is PERMANENT until my entire natural hair grows out. I had no idea what she had done until I spoke to my salon owner friend a couple months later whom shedded some light on my issue for me. So I called Mai and told her To send me a picture of what she used, it was a matrix relaxer. She then tried to tell me that my hair would be back to my normal curls in 6 months.. yet here I am writing this today 6 months later and let me tell you, it's NOT anywhere near normal. The natural curly hair is growing in from the roots but the rest of my hair is a damaged & looks permanently half straightened half wavy. Will be seeking legal action because she has made ZERO attempts at making this situation right. In fact she said she sees me as a CHILD & I should have known the treatment I wanted before I got it. She seems to be dodging the fact that SHE didn’t listen to me as the customer and went off and put a RELAXER in my hair which is NOT the semi permanent hair treatment...

Worst nail salon I have ever been too and I have been to many. They were snide, argumentative, and spiteful with services, and prices publicly posted online. Then tried to price gauge for gel polish for a manicure (if that's what you could call that) of $20 as part of the spitefulness and greed. Only reason I didn't get up and leave is so I didn't have to find and drive my family over to another place taking more time out of our attempted relaxing day. You know it's bad when one of the three ladies, who appeared to actually be kind, gave the other two a look of shock and disapproval for their behaviors. A friendly reminder, you are running a business and if you treat people badly, provide poor services and are dishonest it effects the success of your business and reputation.

Re: to the owner response of my initial review: My significant other paid for our services when my family absolutely came in to get our nails done. The next time you attempt to discredit or disgrace a past customer's honest review publicly, it may be a smart idea to stop and think first before being emotionally reactive. It just validates the type of people running and/or working at this establishment. Thanks again for your lovely unprofessionalism and disrespect. Truly makes me sad that humanity is lost on...