Starbucks — Restaurant in Johnson City

I have been a gold card member since they introduced the program, always in good standings and always spending lots of money due to the fact that a Starbucks was located conveniently inside the building that I worked. Those Starbucks in Knoxville Tennessee I could all easily rate five stars however the one experience in Johnson City Tennessee really showed me that the consistency of not only how they treat their guests or how they make their drinks are the same across the board. The tiny little Starbucks that we have in Greeneville, Tennessee which isn’t even a stand alone blew this one out of the water. So now that I’ve moved away from Knoxville & all my fave Starbucks whose baristas knew me by name, the stuff I liked to order & was always treated with kindness, I know only frequent the small Starbucks located inside of Ingle’s here in Greeneville or I go to Creamy Cup. Upon visiting this Johnson City location, I took 2 people with me that had NEVER had Starbucks before (hard to believe I know) so I thought let’s drive to a stand alone one and let me treat you all. When we walked in the place was a mess, which was surprising bc it wasn’t busy but we ventured on. Now I knew immediately what I wanted, however they still got it wrong (then tried to argue that’s not what I ordered when it was printed on the cup, the barista got really mad when she had to swallow her pride & admit she was wrong but still no apology. Keep in mind, I work retail in the cellphone industry (have for years) I know guests can be unpleasant sometimes but that wasn’t the case as i deal w/it on a daily basis.. I wouldn’t do it to someone else. So the 2 people I took really had no clue what they wanted as they had never been, the sizing even was confusing to them so I was explaining it to them and some of the off the menu drinks I enjoy... no one was in line behind us nor the drive thru busy but a different barista kept making snarky comments & sighs trying to rush them. I simply said you can process my order & I will pay for it then once they decide I will pay for theirs as this is their first time at a Starbucks so they aren’t sure what to get. The reply I got was “then they should step aside bc we have other things to do”. I said they are stepped back & no one is in line behind us, what’s that a necessary comment? The reply I got was “obviously we do more than serve customers” at which point i said well cleaning isn’t one of them so could you get me someone else that maybe has a bit better of a positive outlook bc my friends were ready to leave by this point but we had drive 20 mins out of the way & I wanted to treat them. So the lady who took over was new (bless her heart) but she was kind and took their orders, kept apologizing even though she had done no wrong. So I pay paid for their orders separately. We waited an excess long time to get their 2 drinks for a place that wasn’t busy, and as we are leaving one of my friends says wait this doesn’t taste right.. I looked & sure enough it was wrong. I went bk up to the counter only to be met with rude remarks and for them to reprimand the new girl loudly in front of us who printed exactly what they ordered on there. So do I recommend this place .... absolutely not. Out of 3 drinks the only one the managed to get right was the simplest latte w/an extra shot, the mess of the store, the attitude of the staff, and then them reprimanding/blaming the new girl harshly in front of guests was enough to make a very long standing Starbucks lover like me give a very length &...

I go here alot most of the barristas know me and I allways get great service and drinks there, we'll not anymore there's a new manager there named Clarissa or something that made it a point to say she contacted her district manager over a tall cup of whip on the side I get with my drink. I used to get a white choc mocha with no whip in it just a cup of whip on the side ok I've done this for years because I take my drink home and the whip melts to sludge in the bottom by the time I get home. So I get it on the side and put it in as I drink my $8.00 drink the way i want it. This is all over .30 cents in whip cream and cup she told me today now I get a blonde vanilla latte hot and since it don't come with whip I can get a pup cup only. I've been to 5 other stores and none of them have given me any problem at all with the new drink and the tall cup of whip. I have offered to pay for the whip but they dnt have a way to charge me for it so they can only give me a pup cup. So until we figure this out at this store I won't be back. And 7 brew is just up the road they hand me a empty cup and start filling it with whip and say tell me when, thats service. But the thing was the way she told me about it today it was very condescending and rude and explained as if I was a 2 year old. And we didn't even get a pup cup today she didn't even offer because she said my drink dnt co.e with whip. Starbucks is about to loose my business completely and I buy alot of cups also over a condiment! I'm blown away .30 cents in whip cream and .15 cents for cup on a $8.00 drink if it costs them that much even crazy!! I hope to hear from some corporate...

ABSOLUTELY APPALLED! We went through the drive through. Long line, but they tend to move quickly, so I thought… 22 minutes we were in line before we even got to the window. At the speaker to order we treated our order multiple times. Employee asked us to repeat it multiple times. Saying back the wrong things like they weren’t even listening. Then we get to the window. Employee was in a bad mood. Handed us our stuff and practically insisted we leave a tip. No thank you! Why would I leave a tip for rude service? But wait it gets worse… they hand us our stuff (they have a faded blue men’s hair cut wearing a baseball cap.)This individual wouldn’t even talk to my husband who was in the drivers seat. Found that disrespectful. They shut the window quickly and walked off. They didn’t give us a straw so we waved them down in the window after numerous employees saw us then ignored us. One finally came up to the window, “what’s the problem?!!” With a bad attitude and rude tone to her voice. I was shocked. I responded “I need a straw please” her “what kind?! Big small? What do you want?!” (Again with a rude attitude and tone) me “I have a grande drink” so she handed it to my husband abruptly and slammed the window.

DO NOT GO HERE. I am so absolutely disgusted with this service. STARBUCKS.. what is happening with...