J & M Jewelers, Inc. — Local services in Joliet

I can't comment on the quality of this jeweler's work. This is review about poor customer service and a lack of respect for the customer.

I left a ring with J & M to be resized. (FWIW: I REALLY liked the lady who helped me. She was pleasant and very informative.) She told me to pick the ring up in 2 days.

SIX days later, I called to find out if they were open. The phone went to voice mail and said "we are with a customer." It did not say we are closed on Monday. It stated no hours of operation. When I got there and rang the bell a man inside shouted, "We're closed".

When I went back the next day, 7 days after dropping it off, they HAD DONE NO work on the ring. I had to wait while a fellow re-sized and polished the ring. He offered NO apology, no reason for the delay - he just pushed the shiny ring and a bill across the counter. He DID wish me a nice day!

The lost trip across town was irritating. How much trouble is it have useful voicemail, like other companies that respect their customers time?

Of course, time lost to traveling and waiting inside is not really that big of deal. The point is their obvious lack of respect for their customers.

As a former customer service professional, I learned that a company that has no respect for its customers cannot be trusted to have the customers' best interest at heart. The two attitudes are diametrically opposed.

I had plans to work with them on some other...

A True Gem in Downtown Joliet! ✨ I can’t say enough wonderful things about J&M Jewelers in downtown Joliet. I’ve had several pieces made by them, and every single one has been stunning. Most recently, they created a custom compass charm in 14k gold with diamonds and pearl backing—it is nothing short of spectacular. The craftsmanship is flawless, the design is elegant, and it feels deeply personal—exactly what custom jewelry should be.

What sets J&M apart is more than just their artistry; it's the heart behind the business. This small, family-owned shop truly takes care of their clients. Every visit is met with warmth, attention to detail, and genuine care. You never feel rushed or like just another transaction. Instead, you leave feeling uplifted, appreciated, and absolutely fabulous.

Not only are their custom pieces breathtaking, but they also always have a stunning selection of ready-to-purchase jewelry on display—from timeless classics to unique statement pieces. It’s impossible to walk in without finding something you fall in love with. They are great at repairs too!

If you’re looking for exquisite craftsmanship paired with exceptional service, I can’t recommend J&M Jewelers enough. John & Sonja are wonderful. They’re a true treasure in our...

I don't even want to give this store 1 star. I bought a ring from this jewelry store 2 years ago. It had very very small diamonds in it and one of the owners sold it to me for $600. It also wasn't just a ring, it was an engagement ring. I proposed to the girl and she said yes. After a few days she called it off and it was hard to digest, but eventually got over it. Sometime after I was passing through Frankfort IL. I still had the ring and just for the heck of it, I stopped by a jewelry shop over there where I got the ring appraised. Kid you not, the ring wasn't even worth $100 bucks. I then took it to another jewelry shop in that same area and had a second appraiser look at it.

Same story. I was told that I was ripped off. I am still to this day desgusted why one of the owners of J & M Jewelery would rip me off. I, Someone who doesn't know the value of a ring and just wants to be happy. This is a true story and I am not making it up. I have since been so embarrassed to even return the ring because I trusted the owner and what is more, he told me he was giving me a discount on it. How wrong!

Joseph Thomas is the name and I visited your store roughly...