The Home Depot — Local services in Jonesboro

I went to the home depot location on Parker Rd in Jonesboro AR to buy my wife a dish washer for Christmas. I picked out a 3 rack tall tub Whirlpool. I specified the one without the towel bar, to the worker. While the worker was placing the order, I asked if the one he was ordering was the one I asked for. He said it should be thats whats on the tag. I had him deliver it to my parents business to hide it from my wife, as it was her Christmas present. I also purchased the adapter kit and power cord for an additional $40-$50. It was delivered on 12/15/2023. On 12/25/2023 I picked it up from my parents and immediately saw that it was not a Whirlpool, instead it was a Samsung. I asked my dad if there were more packages because I ordered the additional parts. He told me the dishwasher was the only thing that was delivered. On 12/26/2023 I drove approximately 50 miles back to Home Depot with the dishwasher. I took it in the store and explained the order they placed for me was wrong. The woman at the service desk told me that I should have called the number on my receipt because they don't take appliances back in store. She said she would talk to the store manager for me. She returned after several minutes and told me they would take it back this time and also refund me for the parts kits that were never delivered even though i did not have proof. Additionally they would have to charge me a 10% restocking fee (approximately $90). She then walked off, I was assuming to talk to the manager again. I stood at the desk for several more minutes. I began telling a friend that was in the store what happened. A lady from appliances over heard and said she could probably help me better than the service desk. I followed her to the appliance section where she ran into an issue and waved for a coworker for assistance. That coworker was the woman from the service desk, that apparently left me standing there when I thought she was with the manager again. She proceeded to tell the girl that the manager already worked out a deal and had it ready at the service desk. I told her I was not happy with paying a 10% restock fee. She told me she had never heard of a restock fee because all they do is sit the item out in the middle of the floor at a discounted price. She then called the number on the receipt for me and explained the situation, and they told her there was nothing they would do because I did not notify them within 2 days of it being delivered. Needless to say I am stuck with a dishwasher that I did not want because they messed up and wanted to charge me $90 for their mistake. Way to go HomeDepot for not only having terrible customer service but for also employing lazy employees that just leave people standing there knowing you weren't coming back. At least now I know to...

Had a horrible experience this past Friday (8/04). I had an online pickup order shipped there, a large table saw. Checking in went fine. It took a few minutes to find the order which was also fine. The original young lady helping me wheeled out a small box on cart. I asked where the rest of it was and she indicated that was the only box on the order. The box clearly said “box 2 of 2”, listed it’s weight as 60 some odd pounds, and that it was the guide tails for the saw. Not a multi hundred pound table saw. It took approximately an hour of various people looking at what I ordered and looking for another box. I was finally told by an older woman that I was more than welcome to open the box and verify everything was in there, which I happily did. As indicated, the box was nothing but the guide rails. After another 20 minutes of people searching, the original young lady helping me came back and explained that they found it, but had to wait for a forklift driver to get it loaded out. This took almost another hour. Once my saw finally made it to the front, the fork lift driver set it down and left. After a few more minutes, a single employee wheeled it out on a pallet jack. Again, this is a 300+lb table saw. Upon realizing this young Superman and I couldn’t lift it in the back of my truck, he went and found another employee and they finally got it loaded.

Big thanks to the young lady that helped me originally, and the men that helped me load it up. They were all very polite and helpful. Everyone else involved, especially the manager types acting like I was crazy for thinking I had a second box, should be ashamed...

Today I was wearing my mask for covid 19 precaution and was approached by a home depot employee and he said and I quote " your mask looks funny, they don't do any good anyway because covid lives on surfaces for 6 weeks". Rather than argue I made a statement of how deeply I feel that masks are important, as I have first hand seen much loss and grief from this pandemic. If one employee is making fun of people's mask and telling them "it's not doing any good anyway" then I'm sure many more are doing the same thing. I will be informing local health officials and the Arkansas state board of health of this incident so that appropriate action can begin to take shape at this popular local location. Home depot has a sign requiring masks and even a nice employee standing at the entrance handing them out but it doesn't look so good when the employees of our local Jonesboro home depot are mocking and mask shaming. All I can say is management take note of this because this isn't how a popular business should be operating in a time of a global pandemic. Especially in our wonderful city of Jonesboro AR. This review will also be shared to local and State health, social media to hopefully help others become aware of this problem with the discouragement of the use of masks for covid-19 precaution at this particular location by one known employee. I truly feel that management needs to hold an in-service and explain and format a plan so that the employees don't mask shame customers. If I were to mask shame on my job, I'd face real...