AutoZone Auto Parts — Local services in Joshua

It is 100° in Texas today and with the heat index it feels like 112°. The air conditioner does not work in my car and I've been sticking it out but today I finally gave in and I stopped at AutoZone and Joshua Texas to purchase some R134A to put in my car so I will have air conditioning at least for a little bit and won't have a heat stroke. I arrived at the Joshua AutoZone store and I went in and purchased a can of R134A for somewhere around $13. I then went outside to put the R134A in my car and the hose I had broke and I ended up using most of the can trying to get to work. So I went back in the store and asked if they had a hose I could borrow and they said yeah but she has to pay for it like I wasn't standing there and I said well how much is it And they said and they started looking around and they said well we don't actually have one. And then I looked at all the bottles that included a hose engage and the cheapest one was $40. So I went outside to get my bullet and when I came back in one of the five employees that were just standing around asked me what was wrong and if I was okay. I said I am hot. And he said Oh. Rank me up and that was that. All five of these employees were not doing anything and they were patronizing me because I was hot and to ask me what was wrong after I just asked them for a hose to put r134 a.m. in my car is very rude extremely bad customer service I spent $50 on nothing and nobody offered to help me put it in my car or anything although I look like I'm about to have a heat stroke terrible customer service do not recommend do not go to the...

After explaining I was in the middle of a death in the family and trying to get my kids with a coming storm, I needed a simple headlight bulb. They sold me the wrong one. I returned to buy another one. The 4 employees standing around hoped it would work. (How nice of them to hope it worked.) Not one offered to step out and help me. When I asked if they could, the manager (Gus) said "I guess we could." I didn't want to inconvenience them (or let the uncaring people to touch my car because they clearly didn't care...and I didn't need them breaking something.) When I asked, Gus has no one above him to complain to. He is THE store manager. No one else above him. I did email the customer service email just as all the other people had in their replies above. What happened to the service Autozone used to have where the employees were there to help and didn't act inconvenienced to sell someone something? It used to be the best place to go for car supplies.

A kind man outside offered to help and showed me how to replace the bulb within seconds. I'm thankful for the kind people in the world and saddened by the fact 4 people hired to serve were so insensitive in a very...

Autozone, you have disappointed me for the last time. The whole reason I buy things from you is because of your service. Today was the second time I had to leave you for bad service and go to O'Reilly just to be amazed by their service. The first time was because your employee could not tell that I had a bad alternator, O'Reilly knew and they sold me a replacement. Today, your used oil tank was full so I had to go to O'Reilly. Not only was theirs emptied on time so customers could use it, but they also emptied my container for me.

I knew all week that I would be changing my oil today. I could have bought my oil, filter, seafoam, injector cleaner and so from online stores and paid less. However, I wanted to support the brick and mortar store that provided the service that allowed me to get rid of my used oil. So, O'Reilly got my business.

Autozone in Joshua, Texas, you lost a customer. So long.

PS, two stars because you are so close. But O'Reilly is just a block and a half...