The Waterford — Local services in Juno Beach

Because of the pandemic, I was feeling very lonely and isolated. I decided to look at senior living facilities, and what I saw did not come close to fulfilling my needs. Then someone said she had a client who lived at The Waterford and she loved it. I made an appointment and was instantly drawn to the facility, even before looking at the apartments. I was approached by residents as I walked the grounds telling how much they loved living at The Waterford. These were people who had been residing here from between two months and eighteen years! Everyone I passed said hello. The people who work here are extraordinary! They are friendly, helpful and they all call you by name. The residents and staff are like an extended family. The kitchen is very accommodating to dietary needs and will adjust a meal if they are able to do so. The Waterford is a safe haven in a pandemic. Masks are required. Your temperature is taken before entering the facility as well as before entering the dining room. Meals are delivered to apartments for those who feel uncomfortable exiting them. Paper bags are on the tables to store masks safely while dining. Tablecloths and cloth napkins are on each table. The linens are immediately removed and the tables and chairs scoured before the next diners are seated. I have seen four live concerts in the two months I have been here. There are all kinds of activities and exercise classes, both live and on Senior TV. I could keep writing, or you could come for a tour of the Waterford to see for yourself....

I am on the phone RIGHT NOW because someone at the Waterford sent my mother to the hospital last night. Right now, they don't know who she is, or where she is. This is not the first time.

However, Now, it gets even more shocking:

I call The Waterford Health Center back and they don't know where my mother is. Then they say she needs a hip revision... (Incorrect, she never has had hip surgery) ohh, who,... nope, that is not my mother. After my insisting she did not need a hip revision, they say this persons name.. and NO, that is NOT my mother. (This is like a horrible nightmare Dr. Seuss book) So the health care worker continues: They then say said "she expired".. And can I call back!!! After a panic, and the health worker continuing to tell me to call them back - I ask, "who expired?" It is a separate individual; not my mother.

I don't know if that individuals children know if they are dead or not. Still without telling me where my mother is, or what her condition is, I am told to CALL BACK LATER, to find out more. Please note, this is already me CALLING BACK from the phone call last night.

The conversation ends with the health care individual blaming the shift BEFORE her, and putting the responsibility for finding my parent on the shift AFTER her. I would like to know WHERE my mother is, and WHAT has happened, rather than the ever shifting blame game of underpaid and under organized staff.

OMG This is SHOCKING! I Have tried to get my mother out of there, but she won't leave. I will...

Our family’s experience with Waterford has been nothing short of miraculous. When my mother arrived, she was in a dire state following a major ischemic stroke that had initially been misdiagnosed. She was minimally communicative, heavily medicated, and required extensive assistance for even the simplest tasks. In less than a month, the dedicated team at Waterford has transformed my mother’s life. Today, she is a new person – or rather, she is her old self again. She’s chatty, charming, and funny. She walks independently, has a hearty appetite, and most importantly, she’s regained her zest for life. The spark in her eyes has returned, along with her upbeat attitude and excitement for the future. We are profoundly grateful to everyone at Waterford for their unwavering dedication, genuine kindness, and exceptional competence. The staff’s expertise and compassionate care have not only aided in my mother’s physical recovery but have also rejuvenated her spirit. To the entire team at Waterford: your work has given us back our mother, and for that, we cannot thank you enough. You’ve shown us the true power of skilled, empathetic healthcare. Your impact extends far beyond medical care – you’ve restored hope and joy to our family. Thank you for your tireless efforts and for treating our mother with such dignity and respect. You’ve made an indelible difference in our lives, and we will be...