Cricket Wireless Authorized Retailer — Local services in Kalamazoo

Avoid if at all possible. Cricket didn’t seem to want our business. I tried very hard to switch my family over to Cricket from Sprint, since they have a much cheaper price per line. However, their website does not let you order phones (it will tell you that your card is declined, which is not true. I have heard about this issue from 2 other customers) and the phones we wanted were not available at this store. While the representatives were friendly (thus the 2 star rating as opposed to 1), their lack of knowledge and execution was very frustrating. They told me that they would order my family some phones from a nearby store and that we could get them the next day, at the latest. Three days went by and I hadn’t heard anything. I called and they said that they were going to order the phones and give us a call when they were in. Three more days and nothing, so I called again. They informed me that the phones were on backorder and they had no idea when they would get in but they would let me know. I never heard from them again. It has been about 35 days. The phones we wanted were each an iPhone 8, which should not have been on back order, as it is a very common phone. Cricket did nothing to earn our business and we stayed with Sprint....

Bought two phones here in May and because they were out of stock for the screen covers, was told they'd send me better, glass ones. Well, it's August now and I'm still waiting for them. I called two months ago and was told my address was lost and they would send the covers right away. I waited, and waited, a month later, still no screen covers. I called again and was told they again lost my address and the covers were on their way. I waited, and waited, still no screen covers. Some weeks later, I got a call and was told the covers were in the mail with expedited shipping. That was a little over a week ago. I doubt they're actually coming. Very disappointed by the...

Time for an annual phone upgrade - while visiting friends in the area, I stopped in at Cricket and met Asst Manager Ryan. What a great customer experience. I strongly resisted 5G, but had to go there anyway and Ryan's wisdom and soothing manner made it easier for me. He took his time explaining everything, set up "where's my phone" on my new phone and was kind to my service dog. This was a 5* experience and Ryan is a 5* guy. Thanks Cricket, thanks Ryan, you...