Office Depot — Local services in Kansas City

I recently purchased a Treswell office chair that turned out to be defective and brought it to this location on Vivion Road to return it. I've assembled many chairs in my life, but this one was particularly challenging. The holes to mount the arms to the back and seat just didn't want to line up. Once I finally got it assembled, the seat back was noticeably crooked and leaning to the left. I disassembled it as best I could and packed it back into the box. The only part that can't be disassembled is the star base, gas lift and castors. I brought this all into the store where I was met at the door by the manager. I had the original receipt and was within the 14 day window. After explaining the situation, he acknowledged that the base could not be disassembled but that he normally didn't take back chairs that weren't all in the box. Then he tried to blame me for not assembling it correctly (I did assemble it correctly...twice...and it still leaned) because he had assembled "hundreds of chairs" in the last nine years apparently without problems. He finally agreed to the return, but then complained that I had bought it at a different Office Depot location across town and started ranting about how the other store got the sale and he would have to take the loss and throw the chair in the trash. He asked me if I was a "business man" and since I'm not then I don't understand how this works. Never mind the Office Depot website states "If you purchased in store or online, just bring your item(s) with your Original Receipt to a checkout counter in any of our 1,000+ stores for your refund or exchange within the required time frame." He basically tried to shame me into keeping the chair. He was condescending and rude. Worst treatment I've ever gotten in a store, over a chair that was defective from the factory. He finally processed the return, but that's the last time I buy from Office Depot. As I was walking out he loudly instructed the cashier to "throw it...

TL:DR: Came in with a slightly unusual print job, wasn't sure if the work could be done, was told they could do something, but wasn't quoted a price before work was already started. Surprised and frustrated with end total.

Was getting some paper sign prints done, an unusual size, 12x18, that would be laminated for use in outdoors. I was told we could "make something work" by the print shop manager. Of which he did! He printed it on a poster size, then cut it down, then laminated, and boom we were finished. I was satisfied with the experience of figuring something out in the shop.

However, the fix cost an extra $20 more than I had budgeted and prepared for! As the manager of the print center did his magic, he hadn't thought to communicate the cost of such work. I hadn't thought to ask! He seemed so confident and sure, and I was glad I wouldn't need to make a trip home given to an impossibility of the work. However, I would've thought about other options more closely if I'd known about that price tag.

I asked him about the price as I stuck my card in the machine and he shrugged it off. "Yeah, if you had done this size it would've costed way less." which was agonizing!!!! I would have, in fact, DONE IT IN THAT SIZE! I was glad we could get my signs printed out, but so so sooooo disappointed that it cost more than I could've expected, and additionally that I was told I had other options only AFTER I could've ever made that decision.

I felt robbed and violated for this costumer service blunder. I was very surprised a manager had this issue. He surely had experience and knew what he was doing on the printing side. he could've warned me about the cost of the poster size compared to a standard 11x17. At the very least, he could've figured the cost in the computer then quoted me. Some expectations were squandered and the moral of the story is to press for a quote before labor is started. Sucks that I as the customer had to watch out...

Extremely disappointing experience- the $1100 printer I purchased was defective and couldn't even complete set up. Epson tech support rev'd and said return to the place of purchase due to a defective drive,. I contacted Office Depot, place of purchase, explained the situation and said I wasn't sure about a refund, exchange if still available, etc. According to Office Depot staff around 130 PM there were 2 in the KCMO area and these devices sell as quickly as they come in. They also said it was ok return to any Office Depot/Office Max. After work, I drove to the closest option, North Barry store. I got to the store and requested a refund due to limited time to make the run to another store that was 30 minutes away. The employee at Office Depot said wouldn't allow a return, even though it was within 24 hours of purchase, because I did not keep the box. I explained I was told by Epson to return it, defective device, gave the reference number etc and explained they knew there was no box, however it was defective. The Office Depot employee's response= Epson should learn our policies. Less than impressive experience, lots of wasted time and a less than impressive printer that can't...