Katy Gymnastics and Sports Performance — Local services in Katy

Mixed Experience at the Gym – Great Coach, Poor Administration Update to owner's response: It seems that if customer care were truly a priority, your response would have shown humility or a willingness to reflect and improve. In lieu of this, I have edited my review to clarify some of your points of confusion. But, with respect to your comment: “it’s important to set the record straight when the situation described is so far removed from what actually occurred.” You did not encounter any of these experiences - I did, and it reflects my perspective and comments shared by other parents. I have no reason to misrepresent, and frankly, I wouldn’t take the time to write this if there wasn't a meaningful opportunity for learning and improvement. I hope that you take this feedback to heart and consider fostering a courteous and professional environment, something that seems to require attention from the top down.

While Coach Rachel was truly exceptional and a highlight of our time at the gym, the overall experience left much to be desired.

Facility & Program Concerns The new facility includes a small upstairs area for preschoolers, which unfortunately lacks visibility for parents. Over the six months my daughter attended, I saw little to no development in her skills, which was disappointing.

Birthday Party Experience – Not Recommended Lack of Coordination: I requested to schedule the party around Coach Rachel’s availability. Despite multiple follow-ups, the party administrator failed to respond. By the time I coordinated directly with Coach Rachel, her available dates were already booked. Thus the change in preferred time that the owner's response alludes to. KGSP on March 2nd: “Yes, we can reach out to Coach Rachel to see if she will have availability that day…” Me on March 29th: “Hello, I’ve called several times to book the party for May 10th at 3pm but can’t seem to get a callback…” I ultimately scheduled the party in person.

Unprofessional Communication: Emails were often met with curt, unhelpful responses that didn’t address my questions. Unprepared Environment: On the day of the party, the upstairs area was cluttered with other children’s belongings, including visible underwear. It was clear no effort had been made to prepare the space. Poorly Managed Activities: Unlike other gymnastics parties we’ve attended, this one lacked structure and engagement. Despite paying for a two-hour package, the hosts were frequently disengaged, and the children chose to end the play section of party, which was due to last 1.5hours early due to boredom - you should see this in the footage.

Edit: “we even went out of our way to assist your party hosts with extra support....” Without specifics, it’s unclear what support was provided. But to clarify, the hosts were polite and helpful, they just didn't perform any structured play as was promised, something many parents noticed.

Membership Cancellation Issues After this experience, I decided to cancel our membership. Although I provided the required 30-day notice, the confirmation email incorrectly extended it to six weeks. The admin blamed a system error, but I still had to follow up to correct it—and was ultimately billed for the extra time. I had to discuss speaking with my CC company before receiving a refund. Edit, the owner claims this was communicated to me at sign up and during our email exchange. It was in fact, not: Me: “If the system cannot prorate it then can you do it manually? My agreement with you is for a 30-day notice period so it is for you to honor that.” KGSP: “Yes, we can do that.” Despite this, I was still billed for extra weeks.

Conclusion While Coach Rachel is a standout, the administrative issues and lack of professionalism significantly detract from the overall experience. It was clear to me that the birthday party is just an additional money maker for the gym and they've put no thought or effort into the actual management of it. My experience of the whole process was of dealing with a lackadaisical staff who treated us as a nuisance instead of...

When looking for a new extracurricular activity for my 3 year old I thought gymnastics is something we might want to try. I looked for a gym close to my home and as it turns out KGSP is right outside our neighborhood. Online they advertise classes for toddlers and preschooler. My child was eligible for the 3 to 5 year olds’ class. I reached out via phone and received a text conversation instead, a little unorthodox but fair, they communicated effectively. I was told there was no space and I would be added to a waiting list for when a spot became available.

A couple of weeks later I was contacted via text to let me know they were excited to have us! $30 for two trial classes and if we signed up they would use that money towards the registration fee.

We showed up for our class. My child was not immediately ready to participate as he had never been in a gym setting before and they were kind enough to bring out a member of the staff to sit with him while he acclimated to his surroundings. Unfortunately he was not as responsive as the teacher would have liked and after 15 minutes the staff member brought him to me because the teacher had requested it; I was told “he was disrupting the class”. That was it. Class over for us.

I went to the front and requested a refund.

I would give this gym 2.5 stars. I did like that the supporting staff was friendly and welcoming, there was also not an issue to receive a refund for my trial.

I might be wrong but the teacher’s expectations on what a 3 year old should do or how he should behave on his first day was a little out of sorts and kicking him out of the class so early into the lesson was completely unexpected.

We will be trying other types of extracurricular activities. We understand gymnastics isn’t for everyone and hopefully other parents do not have this same experience with this...

My little girl tried a few classes here and we were not impressed .Her first class was soccer which was ok. The coach took time with her which I appreciated, but there was not room to really practice. Her second class was tumbling. She was so excited to try this class. The coach was sick that day so all the kids just played. I let that pass bc I understand things happen. Her first class with this coach was rough. He had no patience and expects these kids to understand on the first try. He was only able to work with my little girl for about 5 mins in class. His time was occupied with yelling at the kids and only focusing on the older ones. Again, I let that pass. Today was her second class with him. It was ok, but he didn’t take time with each child. The only ones that got personal time were the kids he has trained before. When my little girl tried to get his attention he yelled at her. Not acceptable. I understand kids need to learn structure, but there is a better way of doing it. Keep in mind you are working with young girls and you can have a little more compassion.To be clear, no one needs to ever speak to my child that way period. After class, he only spoke to select parents about their kids. We expressed our concerns to the manager. That was a waste of time. Apparently, tumbling is self taught according to her. We cancelled our membership and went to another tumbling place in Katy. My recommendation is visit these places and see things for yourself.

**Update. I’ve read the response from mgt. A few things we need to get straight. A free or complementary class was never offered so let’s not make things up to save face. A refund was never issued again another lie. I see a trend here. I had honest feedback & instead of taking it as you should, you decide to take the unprofessional route. Have the day...