Reserve on Kingsland — Local services in Katy

I want to say I really hate writing bad reviews, so I'll explain fully the only reason I'm giving 2 stars is due to this apartments application company/process. Brittany was really nice in speaking with me but there was a lot of back and forth between their screening company "Leasing Desk" and them. Leasing desk flat out denied me due to credit history, since yes like most Americans right now my credit isn't the best in this economy which is being worked on and due to being in the middle of a separation Im trying to get a safe apartment for me and my daughters. The apartment and yard was beyond perfect and I loved it and all the amenities. I've NEVER been denied an apartment and make way more than the 3X the rent qualification, but I'm being told by leasing desk only the apt management can override a denial, and then when I go to them about it, they're saying no only leasing desk can and the dispute process is 30 days to overturn it. Well I have to move in 30 days so that wont work. I was told conflicting things by both companies and leasing desk is very adamant that no, only the property can add conditions to a denial to accept a deposit and they cannot. Brittany even said due to leasing desks "automatic denial" it would not allow them to add conditions, but when I spoke to Melissa she is saying her manager said no they cannot add conditions at all and I would need to go through the dispute process, however again Leasing Desk said they can add conditions to a denial. So something is not right about this.

I saw another review that mentioned the unfair application process, but ignored it thinking it was an upset person, but now I see maybe it is truly unfair process. They are really strict on the requirements and I find it hard they cannot overturn it. Especially when their application qualification requirements make no mention on what the credit score requirements are - it just mentions the basics of making the 3X the rent which I make way more than that. Just know if your credit score is in the mid 500s don't waste your time.

I lived in a greystar community before who didnt use this third party company and was approved with no issues and my credit was even worse then, so it's pretty disappointing. If they decide to make things right and help overturn the decision I'll update my review, but at this point I'm out $75 and may have to just apply somewhere else since I need to secure an apartment for me and my daughters.

I did want to update this review to say the manager did call back to explain their screening companies requirements and how they cannot override it and how it’s out of their hands and I understand and she offered to refund my application fee which was really nice to do - I will suggest greystar look into another screening company who isnt this stringent on credit especially when someone makes the income and has no prior rental issues I feel exceptions or asking for an extra deposit should be allowed in that situation. I appreciate the managers effort and offering to do that as she didn’t have too. Hopefully down the line this could be a...

Avoid Lenox Reserve at all costs. I've lived at other Greystar-managed properties and had nothing but positive experiences, which makes my experience here especially disappointing. Lenox Reserve has been a frustrating example of poor communication, careless billing errors, and a complete lack of accountability.

After I moved out, I was owed two separate refunds: one for my security deposit, and another for a rent overcharge due to a billing error. They had mistakenly added month-to-month premiums before my lease ended, claiming I never submitted a notice to vacate. I had submitted my notice properly and provided proof. Only after I followed up and showed documentation did they finally acknowledge the error and agree to issue a refund for the extra charges.

Despite their acknowledgment, neither the rent refund nor my deposit ever arrived. I waited 30 days before calling, only to be told the refunds hadn’t even been processed and were now “being worked on”, probably because I called. I had to provide a forwarding address a second time. That’s unacceptable. If I hadn’t reached out, nothing would have happened.

Two weeks later, I followed up again and was told the refunds had supposedly been sent and should arrive “within a week or two.” Still no confirmation, no tracking, no written follow-up, and most importantly, no refund. It has now been almost three months since I moved out, and I’ve received absolutely nothing.

Not once during this entire ordeal did the property team take initiative to communicate or resolve the issue. Every step of the way, I had to chase them down just to get vague, inconsistent responses. No one has taken ownership, and no one seems to care that I’m still waiting on money that is clearly owed to me.

This has been the worst rental experience I’ve ever had. Other Greystar properties I’ve lived at were well run, responsive, and respectful. Lenox Reserve was the exact opposite. If this is how they handle former residents, I wouldn’t trust them to manage anything properly while you're living there.

Do yourself a favor and look elsewhere. The stress, disorganization, and lack of professionalism simply aren’t worth it. I absolutely do not recommend...

Notice all the negative reviews are from people who don’t t live here. Malayasia literally held our place and moved which apartment we wanted 4 times, for almost a year. Gotta get those new build deals! Moving in, we were absolutely stoked. The apartments have wonderful amenities. Like the pool is amazing, parking just fine etc. BUT, Its a typical focus on “luxury” finishes and skip the details place. The toilet is installed crooked, shower shelf slopes backward, doors dont swing right, cupboards missing support pieces, screws missing in the drawer rails, make SURE you note EVERY SCUFF when you move in. Because there were a million and we were the fist ones in this place. The fridge even has a dent in it. If we had moved earlier and got the first apartment we originally wanted, none of the next problems would have ever come up. We rented the place to GET a private yard. We showed up on moving day to discover our yard had not been fenced yet, (that was never mentioned) and it took over 6 weeks to give us a yard... but that was NOT the end of it. We have been paying for a private yard for 9 months, and asked for solutions, restitution, to move to another place... many, many, many, many times. We have recently been promised new grass....but it has 3 roof downspouts in the yard and it NEVER DRIES OUT. We live in a constant inch of mud outside the door with a million bugs and mildew, green mold on the mud, yellow slime mold, mushrooms, the works right out our door. The dog tracks it in: I wash her paws 4 times a day in the tub, and all of her every time it rains. The porch is filthy from rain splash on the mud... we are soooo ready to move apartments it ain’t even funny. We want another apartment in the same complex. But we are DONE With this yard. I recommend this complex. But look past the pretty counters and see the fact that the weren’t sealed right. The details were very overlooked.

You will notice the owner has commented on every review...