Ashley Store — Local services in Kearney

I have to say, I expected a much better customer service experience for the 3k I spent here. Part of my furniture was damaged in shipping, after the standard 3 week wait for delivery, that's frustrating enough, but what can you do? These things happen. They called the day before delivery & assured me that the replacement pieces were already ordered. Skip forward a week. I get a call & I'm figuring that it should be to arrange delivery. Nope. "We need you to sign something we forgot." Sure I can sign something you forgot last month when I was in to purchase my furniture. Oh, while you're on the phone, when can I expect delivery of my missing pieces? What missing pieces? Um, the ones that were damaged in shipping that are not in my home, that I was assured were ordered prior to my furniture being delivered incomplete. No, still not sure what that is? Oh well, it would be a console & a chase that complete the high priced sectional I purchased. No, still no record of that, & it's supposed to be in my home? Well, it's definitely NOT here. What are we going to do? This is pretty inconvenient. I'd think something could be done to rectify the problem & smooth it over. I was told that they would "look into it & call me back". This is day 3 after being told this. Still no call. I will not at this time be giving anyone a recommendation to get furniture here. Instead I would recommend this:

If you're going to spend this kind of money on furniture, do yourselves a favor & take it to Bruce's, where you will receive the quality AND customer service you would expect for...

We absolutely love shopping at Ashley Furniture! From the moment we walked in, we were greeted with warm smiles and exceptional service. The staff is knowledgeable and genuinely eager to help, making the entire shopping experience enjoyable and stress-free.

The selection of furniture is fantastic, with a wide variety of styles and designs to choose from. Whether you're looking for a cozy sofa, a stylish dining set, or a comfortable bed, Ashley Furniture has something for everyone. We were particularly impressed by the quality of the pieces we found; they are not only beautiful but also built to last.

What stands out the most is the attentive service we received. The sales associates took the time to understand our needs and preferences, guiding us through the options without being pushy. They answered all our questions and even helped us visualize how different pieces would look in our home.

Delivery was prompt, and the team was professional and careful when setting up our new furniture. Everything arrived in perfect condition, and they made sure we were satisfied before leaving.

Overall, shopping at Ashley Furniture has been a wonderful experience for us. We highly recommend it to anyone looking for quality furniture and excellent customer service. We can't wait to return for our next...

What is the most important piece of furniture in your home? It SHOULD be your mattress!! If you are looking to make your next important investment, go to Ashley Home Store in Kearney and ask for Tanner O'Neill ~ she is a Whole Lotta AMAZING!!! She will educate you on features of the mattress that matter the most. We can't wait to get our Tempur Pedic adjustable mattress and finally get a good night's sleep. Tanner will always make you feel like you are THE most important person in the showroom, listen to what is important to you, provide selections that are right for your budget and specific sleeping needs, and offer you the best communication through the whole process. When customer service seems to be a lost art, Tanner's customer service will keep you coming back to Ashley. We have purchased so many pieces over the years and will always be a loyal customer. Thank you Tanner for making us feel at Home. Don &...