Walgreens — Local services in Kearney

I placed an order on the Walgreen's app for in-store pick up. When I showed up and told the employee I was there for an in-store order pickup, she asked me if I had placed the order online, if it was a curbside pickup, or if I had it shipped to the store from online. The item I had ordered was not in stock, so it was replaced with an additional item, but I did not want the replacement. I get that item counts can be off in a large inventory in chain stores like Walgreens, but I was not impressed with the staff. When I tried to explain that there were similar items to what I had ordered, but that they would not ring up at the same price, she told me "No, what I replaced your item with is the same price." I explained that I understood the item was the same price, but the item that was truly comparable to what I had ordered was probably not going to ring up the same, and I would just cancel my order. It's a cold day outside, and the holidays are stressful, but a little less huff-and-puff, and a little more customer service goes a long way. Target, Hyvee, and 5 Below have way more...

The only reason I'm giving them a star is so I can post my complaint. Worst. Pharmacy. In. Town! I dropped my prescription off after lunch and drove half an hour home with the intent on my husband picking it up with another prescription after his class later in the evening. My husband picks up one medication and is told that they can't even find the prescription that I dropped off! After I call, he asks me to describe the paper it was on, seriously? OK.... Oh, it was misfiled, sorry...... Yea, I'm a half an hour away and instead of looking for the damn prescription or better yet, filling it when it was actually dropped off, they misfiled it and sent my husband on his way without it, then he had the nerve to tell me, after asking to speak with the manager, 'there's no one to deliver it'.... Yea, duh! Btw, the manager never answered the page for my phone call. I'm filling a formal complaint with corporate and DHHS, this is not the first time their unprofessional staff has dropped the ball. Don't waste your time or effort here, go...

Wish I could leave 0 stars. Worst Pharmacy in town by leagues. Walgreens must be the bottom scraper that is fine with accepting the pharmacists every other pharmacy rejects. There is literally no words to describe how awful my experiences have been over the past year with them. Impossible to get meds on time, drive thru is a complete joke, good luck ever talking to someone on the phone, budget in about an hour if you want to even speak to anyone when you go into the store (usually to be met with another hour of waiting for them to actually give you your order). At this point, why even have a pharmacy section in your store? It barely functions. I can't imagine if people were very dependent on their medication and tried using this awful excuse of professional business. Likely would be better of going to a pharmacy staffed by...