Maxi’s Fashion - Vestidos de Bodas, Quinceañera - Sweet Sixteen — Local services in Kearny

So I'm trying to get information and I thought you know what Let me try this local store. It shouldn’t hurt to help your local business strive instead of big ones. So this experience proved why people go to malls. My experience is that yesterday on April 4 I googled this company and I called them to ask a question way before they close and no one answered. So it’s April 5. I just called them and someone picked up the phone and it sounded like they were having a conversation and just hung up the phone, I said hello and that was it. What kind of company does that? Isn’t this a business don’t you want business I guess not. Not even a call back to say sorry.

So I’m posting as a response to your response. You called me back because of my review here on google and because I said not even a call back from your business hanging up on me. I hung up because that is how your company delt with me. I do not wish to speak with this company after this. It is necessary to rate this company the way it is deemed necessary because your buisness FAILED to properly show phone etiquette to a potential customer. When you answer a phone at a business you say Good Morning, Good Afternoon, or Good Evening, thank you for calling [business name] How may I help you today? You don’t answer and say hello? Then chat with a customer in the store and hang up the phone. It’s rude and unprofessional and you may be right to say all of your clients are happy and that’s great. I believe you and I believe you have gorgeous dresses. Reviews are for a reason they are to inform others of what the company might do or be aware of. To tell me don’t rate the company bad without having not obtained any service from your staff and making the business look bad. Your service starts with a phone call. That my friend is where I leave it at....

Customer service was horrible. It took me several days to get in touch with someone. I called and left a message, no one returned my phone call. I continue to call the number that was on the website, but the message kept saying that it was out of service. Finally, I had someone drive by the location and see that there was a second number to contact. I called the number and finally got in touch with someone and made an appointment for my daughter to go try on dresses for her sweet 16, which is next March. When I got there, which is not close to where I live, the lady told me it was too early to try on dresses, but she also told me that there was a fee for her to try them on. We’ve been to several other locations and no one has ever charged a fee to try on dresses nor have they said it’s too early to try anything on. I would not recommend this place just based on her...

Hi! After looking at the reviews. I just want to say that my experience with this company was great. I had called before I arrived, and they were easily able to accommodate me in their busy schedule. I base my rating on the actual service and am not a "karen" or too easily offended by small trivial things. We were easily greeted by a lovely golden doodle. My daughter had a dress that needed altering and was seen right away. We scheduled our return and did a proper fitting. When the dress was done, we picked it up, and the price was reasonable for the alterations we requested. Thank you so much and we will be recommending this service to our...