Banter by Piercing Pagoda — Local services in Kennewick

Went in for helix and lobe piercings and was a bit disappointed. I highly value transparency and I feel that I did not get that from this place. First off the adds posted for free piercing is only when they use the gun (didn't see that stated in the ad), which we didn't for most of ours. Also, they ring your earrings up at a higher price. I noticed after they did my child's piercing and told them, one lady said she would refund me the difference but then the "system" wouldn't let her and the person she brought in said all they can do is take the earrings off my child's freshly pierced ears and process a full refund because the price charged is their price. They said the prices must have just changed and they were not notified yet. I call B.S. on this because my sisters went in for piercings two days prior to us and they were also charged more for the earrings than the advertised price. To top it off after all this they put the earrings back in their display location with the same price, nothing changed. They are also very slow and as they were helping us they were having side conversations and not paying attention to us. They would stop moving to talk quite often to the point where I signaled my daughter to stop making conversation with them or we would never be done, we spent over two hours there. And in case you are looking for other options I heard the same owners own the other few businesses that provide this...

The worst customer service I have ever had!!! The lady who did my nose piercing was so rude and unprofessional. She kept telling me how horrible the experience was and I should have listened and left my nose bled so much because half way through her shoving the needle through she had to stop and get something else worst pain ever will never go again nor will I EVER recommend!!!! There was so much blood she said and I quote " i need to clean up the evidence looks like a crime scene." I can't believe how rude she was!!!! If I could give negative...

Bought a braclet from here and broke within the first week of having it so we went back to exchange it told us “we can’t order items in” and then 5 minutes later the lady says “actually we can just order it” I get the second one in then breaks again so we called and they said “you need to bring the card in store or we can’t refund it” I went in to go get a refund and the lady was extremely rude and finally goes “it’ll be refunded in 5 business days to the card on file. This was after they told us they couldn’t refund it unless we...