Weisfield Jewelers — Local services in Kennewick

HIGHLY UNRECOMMENDED. My husband has bought quite a few things from them including my wedding rings. I also have a necklace from them, and its under warranty. I sent it off for the 3rd time(my 6 month old loves to pull on it), and I went to go pick it up and they asked for the slip or my ID(I didn't bring inside). I understand its all for my protection, but the other 2 times I got it by answering security questions and describing the necklace to a T. The lady at the front desk was extremely snotty about it. I would think being a "high end" jewelry store they would all be on the same page for customer service reasons. I never get calls letting me know my jewelry is back either. If I could return it all and go else where I would. I definitely wont be going back to make any NEW purchases, just use my free every 6 month cleanings, and use my warranty when needed!!

Update!!! 1/10/18 NEVER AGAIN will we purchase from here. I faithfully have my things inspected every April and October, I went to get my necklace back from repairs, and asked to have my other two earrings cleaned along with my wedding band. She found a stone missing on my ring. Looks up the history and tells me it’s only been inspected 2x since we bought it! 😡😡😡 amd tells me “it’s honestly really cheap over it replaced. $40.” I told her no!! Why do I spend thousands here, and buy your lifetime warranty? And you want to charge me 40$???? She offered to charge $20 😡 sooo livid!!!! I shouldn’t have to pay anything!! I take good care of...

I am very pleased with the customer service I was provided! I bought two wedding bands to go with my engagement ring that My husband had purchased from zales. When I dropped my rings off to be soldered together they mentioned a cost to replace the missing sapphire and I let them know that I would have to pay zales to replace it under warranty. But wasn’t happy with zales customer service. Miss continuation happened and when I went to pick it up they had replaced the stone for me and since I didn’t request it they decided not to charge me. My ring looks absolutely stunning again, the solder job looks flawless. I can’t speak enough about how great their customer service and work is. I truly feel like they care about their customers and that shows. They will forever be “ my jewelery store”. Very happy...

I had an incredible experience with Terance Wilson! From the moment I walked in, Terance was outstanding. He was not only knowledgeable but also genuinely warm and attentive. He took the time to listen to what I was looking for and offered personalized suggestions that matched my taste and budget perfectly.

What stood out the most was his patience and attention to detail. He made sure I understood all the options and never made me feel rushed or pressured into making a decision. I couldn’t be happier with my purchase.

I highly recommend Terance and I will definitely be returning for...