Pandora Jewelry — Local services in Kennewick

Customer service was insane here, twice. I thought the first time was this fluke experience; I was trying to purchase more of a collection I’d previously collected from. The initial saleswoman was sweet (both times, she was quiet and apologetic [Brie?]) but she was continuously spoken for or spoken over. The first time we went in, there was a miscommunication but the worker and I figured it out, and the Assistant Manager (Julian or Jaime?) rudely let me know that this was a one time curtesy. We said there was a initial miscommunication and he again was very rude, and raised his hand and waved us off as he walked away and said, “uh-huh okay”.

The second time we came in, I asked about the promotion because of the miscommunication (and I had asked about it with someone online who’d said they had not found anything regarding this promotion on their end but needed continued time to research [Quantavia]). The manager (Lou) would not let me get a word in edgewise. Finally, I just flat out asked if the promotion was ran and when and he very loudly asked, “oh, so you just didn’t believe us?” I tried to very calmly explain that the customer experience wasn’t great and I hadn’t seen any promotionals—he sighed very loudly at this point, tossed his iPad to the side, went into the back and pulled out the promotional flyer. I thanked him, and then explained that the customer service that prior Sunday was what made me inquire. I said, “it was really poor again today” and he tried to insinuate that I was upset by being told to wait. I told him that “no, I just don’t want to be spoken to like this”. He said that he was “sorry, but it’s the Holiday Season” … As if that’s an excuse to be unnecessarily rude. I understand why Assistant Management was so mean if the Manager feels he can speak the way he did to me. I love Pandora, I’ve spent several hundred in my store here but I walked out without purchasing the items I’d intended to. I’d much rather take my business to Harry Ritchie’s, who have been nothing but kind, collected, and helpful individuals (during and after the Holiday Season).

01/16/2024 UPDATE: My birthday is tomorrow, and because I don’t go into the store anymore I came online to get a jewelry box. The store manager has now rated his own...

I'm only giving a star because I have to in order to write a review.

I purchased a Pandora ring on Maui back in November at the only authorized dealer on the island. Within a month the stones started coming out. We remembered them telling us there is a one year warranty, but I couldn't find the receipt. I called the dealer on Maui and she was able to find the receipt and email it to me and told me I can go to any Pandora. I finally made it to the one at the Columbia Center Mall, which is about 90 minutes away. The sales girl that I initially talked to asked me for my number and kept cutting me off every time I tried to explain what was going on. She then asked for my email and I again tried explaining to her that I don't have an account but I had the receipt and that the store in Maui told me to bring the ring in within a year. She continued to interrupt and so I asked for the manager. A girl showed up saying she was the manager so I told her why I was there. She told me I would have to go to the original location, that they won't exchange anything from a 3rd party vendor. I told her they were an authorized dealer. She continued to argue with me. So I called the Maui store and she that they absolutely are supposed to honor the warranty, and that Pandora sends people to them all the time for the exact same thing because they're the only authorized dealer in the island. The Maui location then offered to mail me a replacement ring since the Washington state location won't.

Mind you this is a $75 ring. I'm not asking for anything more than Pandora to honor their 1 year replacement warranty.

When I asked the manager for her name so I could call the main Pandora line she would only tell me "Carlie" and refused to tell me her last name. Carlie, you need a class in customer service and to take note that a Pandora dealer on an island in the middle of the ocean is taking the time to do YOUR job and send me a...

I came in to get my mom a necklace for mother’s day, the day before mother’s day, so of course it’s busy. I waited patiently at the counter, but the store was super packed. I didn’t get a chance to really look around because there were people around almost every display case. Finally Luis helped me out, and when I explained that I was looking for a necklace for my mom, but wasn’t sure what because it’s really packed & I can’t look around that well. He looked at me, and looked at my phone & said “well online would’ve been a good place to start. we aren’t really known for necklaces, we’re known for our charm bracelets.” I just stared at him for a second because excuse me, what? I just waited patiently while people happily took up 20 minutes of your time trying to decide what over priced charm they’re going to get. Just show me a couple necklaces so I can get out of here. I was honestly going to just walk off because I do not have time for someone’s nasty attitude today, but I already waited, so I just sucked it up. I took a total of 5 minutes to pick a necklace, I actually chose the first & only one who showed me. He didn’t even ask me if I needed a bigger sized chain, which come to find out I do. Isn’t jewelry shopping supposed to be something where I’m, idk, kind of.. HELPED out? Like you show me some things, we find the right sizes? It’s a sales job right? I guess this is what I get for choosing pandora of all places. Sad thing is, I’m pretty sure this was the store manager. I give Luis 0 out of 10 stars. He’s rude & couldn’t even pronounce my name correctly. Wishing him the day...