Festival Foods — Local services in Kenosha

I have been shopping at Festival since they opened on my side of town so a couple years now. Most days I have had good experiences. However on my son's birthday at the end of May of this year, I was searching after work on a Saturday in 90° weather for a store or place that had the original ice cream cake and someone working in the bakery to write Happy Birthday and his age and name. This was the day before my son's birthday. No biggie, so I thought.. I would have already gotten his cake but when I went to Pick N Save the bakery had already left for the day. So I called Festival and spoke with someone in the bakery and he said "we don't have ice cream cake but you can go buy one somewhere and bring it in and we'll put his name on it" so I drove to Meijer and bought the ice cream cake and they didn't have anyone working that could write his name on it so I brought it home and then an hour later I drove the cake in the hot heat and called again before leaving and a lady answers and said ok and so I continue inside and they denied me because I didn't buy the cake there. The bakery dept was so rude after I was told by two people that it's okay and I can come in because they didn't even have any ice cream cakes so that's why it was okay but then they denied me and they couldn't even write my son's name on for his birthday. This was for my child, not for me. It's for a childs birthday. I spoke to a manager and still denied. This left a foul taste in my mouth for those people....

one of the worst customer service experiences me and my wife have ever had. we always go to festival spending more than $300 a month but recently noticed the discrimination we’ve been receiving. we were ordering from the deli and apparently it weighed out a little over a pound and we didn’t understand when the lady told us that if it meant we pay extra or what and either the biggest attitude she said it means it’s over a pound just so rude. we recently lost an iphone and a lady came up to us asking if we lost and iphone and my wife asks if it was a pink case. coincidentally, she said yes so we were like wow we’ve been searching for it. we go up to customer service and ask about it and they brought out a phone that did have a pink case but wasn’t ours. the lady we asked for help was very rude as if she was trying to suggest we were trying to steal it but like how would we even know about a phone with a pink case missing, we did not know of the lady that had lost it before an employee approached us about it. then me and my wife were talking about how it was crazy we lost a pink phone too and she rudely says “well i just confirmed that was hers so” of course, we immediately saw it wasn’t my wife’s phone and let them know and she still treated us like this. i believe we were discriminated against because we are a biracial couple and many of the workers...

This is my favorite grocery store in Kenosha, it is about as expensive as piggly wiggly or pick n save but the deli is not only extensive, everything is home made in store. They have a free day care center that will watch your kids while you shop, they have a post office AND It's literally faster to go there than the actual post office. They have a North Shore bank branch with extended hours (which just so happens to be my bank), a pharmacy, a dry cleaners and they even have a free room with tables and chairs which is also free to use. Besides all these amenities they use high quality materials for their bags and containers they use in their deli and bakery (which is also excellent, I ordered my Son's Fortnite birthday cake 1 day in advance and not only were they able to accommodate me it looked great and was a delicious vanilla cake with a strawberry filling (that actually had real strawberries in it...not just glaze) and whipped cream frosting made to my specifications for 1/3 rd of the price of most bakeries... Even other grocery stores. This store in my top 3 favorite stores and I frequent...