KFC — Restaurant in Kenosha

This is my 3rd encounter with this manager. She sounds polite but is dismissive and condescending. Today I placed an order online and I go in and the lady behind me was asked if she could be helped she I had to wave at her so she would acknowledge me. She said oh sorry how can I help you? I say hi I placed an order online, she cuts me off and says you can wait over there and dismissively points to the end of the counter. I look at her and tell her I wasn't finished speaking. She says oh ok. I tell her I ordered online but I didn't want wings with my order. She asked what I ordered and looked at the screen and said oh that's gonna be awhile. When we get to it I'll tell them n immediately starts speaking to the women she tried to initially ignore me for. I should have written then the first time she was rude, or the second, but I guess third time's the charm. Idk if she's just rude or doesn't like black people because each time this happened I happened to be the only black person around and NO ONE else was spoken to the way I was. I'm a pleasant and polite person. I did not deserve to be treated this way by...

Dirty very dirty inside. We t in to pick up an order I placed for a 1:30 pick up. I was literally 4 minutes early and the person in the driveway thru was pretty rude. This was on 2/7/25. Any way so I go inside to wait because my option was to go back through the drive-thru wait in the parking lot or come in. I decide to go in and I kind of wish I hadn't because this place was absolutely filthy inside food under every single table and I'm not exaggerating. . For a dining room at anywhere to be this disgusting makes me wonder what the parts that the public are not allowed to see look like. P whoever the manager is here. Please take this however you want, manage better, delegate things for people to do, take literally 10 minutes out of your day and sweep your floor. Take some pride in your job. As for me, I will not be back. I felt the customer service was kind of rude and the entire disgustingness of the dining area was...

The food at this KFC is fine. Dining room is in need of updating, but still okay. It wasn't at all busy inside. We witnessed only four orders being placed while there. Out of those four orders, the staff was batting 1,000. Four of four orders were fouled up in one way or another. On two orders, they shorted the customer part of their order. One customer was shortchanged when he paid by cash. On our order, after we returned to our booth, we discovered that the young man who took our order neglected to ring up our drinks.

I'd say that they need adult supervision, but there was an adult working. They DO sorely need training, particularly on customer service. (I'm old enough to remember sayings like "The customer is King" and "The customer is...