St. Catherine Commons - Assisted Living & Memory Care — Local services in Kenosha

Six months ago, my mother entered the memory care unit. She walked without any assistive device, was independent with all personal cares, & participated in the organized activities. Since then, my mother had multiple "unwitnessed" falls, sustained a fractured pelvis, & 1 emergent trip to the hospital with severe dehydration. Now, my mother is not allowed to be alone in her room. Staff bring her to the day room before 6:00 AM & only allow her to return to her room at night. Even worse, the staff had a temporary plan to have my mother sleep at night in a chair in the day room. I stayed with my mother throughout the nights ONLY so she could sleep in her own bed. Sadly, my mother now needs help with her personal cares, hair is uncombed, teeth are filthy,. There is cognitive decline, loss of interest to attend activities, is sad, and agitated. Their new plan is to now sedate my mother & keep her in a chair. Other relatives & myself visit on different days & times every week. We are appalled with what we see: caregivers incessantly on their personal cell phones, no interactions between caregivers & residents, inappropriate movies/shows on tv, no responses whenever emergency pendant was activated. MOST IMPORTANT, my mother's pain behaviors from the fracture were ignored. On 1 occasion, we were told "there was nothing they could do." When questions were asked about my mother's care & condition, the only answers are, "I don't know," or "I can't tell you because you aren't the POA." I have expressed my concerns to individual caregivers, the charge nurse, and executive director. Nothing ever changes. This is the culture of the company. We were accused of being "trouble makers," told that "we make it difficult for her staff," and gas-lit us to say that family visits "agitate" my mother. Unfortunately, the POA lives 1000 miles away & believes what is said by the charge nurse & not what other family witness. Moving forward, my plan is to consult with the WI Ombudsman whenever there is a question about my mother's safety and/or...

My mom spent one year at Casa. Where do I start? When I first placed her, I was completely sold on the atmosphere. It's bright, appears clean and the staff seemed completely committed to providing the best care. Fast forward a year-turnover at the management level that you would not believe!! They previously hired a director with bogus credentials-she lied about having a nursing degree. She was in charge of the entire place in the absence of any nurse!!! She was later found out, but I can't help but wonder, what decisions she may have made that negatively impacted residents and their families! My mom's bedroom (that was "cleaned" on a weekly basis) was full of dust and crumbs when I moved her out. The director, Nick attempted to swindle her out of $100 for a "spilled nail polish" clean up fee-although there was nothing spilled! I called him on his b.s and had the charge removed. During her stay, although there were a few caregivers that really cared, for the most part-they were just working to get a pay check. My mom's toenails were completely overgrown and I had to beg to have the podiatrist see her, her dentures "unable to be located by staff" were found by me soaking under her bed, with so much build up on them-I questioned when they last cleaned them. A rash on her leg found by me-although the "Doctor" they contract with saw my mom a few days prior and according to notes asked her if she had any rash. (She has moderate dementia...). I WAS considering having my mom go back-at least I know the issues there...but seeing that I'm not the only one that has an issue with Nick's lack of giving a real crap, (see Debbie's post) I'll continue...

Well at first we were very happy to go in as a rehab patient. Eventually he we moved over as a temp resident. Its feel was not that of a nursing home and that was a huge plus. The food could be good but often it was who prepared it and if they cared. Its also CORPORATE run and that dictates to the kind and quality of food. You have great caregivers and then those with attitudes. Like they are doing us a favor for doing thier job. The higher you go the bigger the problem. The LPN, sure seems nice and helpful. But when errors constantly happen it makes you wonder about competency. My parent's doctor numerous times had called me in frustration that things were not addressed or handled correctly. Tons of documentation on the doctors side as well as mine. SEVERAL medication errors. They could have been life threatening and the last one may have contributed to the death of my loved one. I have told them, and after the dust settles I will look into the legalities of it! When you go to the administrators ESPECIALLY a new hire: Nick. Too much to go into specifics, lets make it clear he is not in the correct profession. No people skills. Comes across as arrogant, unprofessional and uncaring. It's obvious his only concern is to make a name for himself with corporate. How did I come to these conclusions? How he interacted or NOT interacted with my family, how I have seen him interact (at the front desk) with other families, what other residents family members have to say and finally how the staff feels about him. He WILL be a factor in them...