Glo Tanning — Local services in Kettering

I just came in this evening and purchased a family membership. I was given a tour of the salon and was excited to enjoy some spa services this evening, however that didn't happen. After paying for my membership, I was then subjected to 25 minutes of consistent sales pressure to purchase lotions that I not only did not like because of my sensitivity to their odors. Having to feel obligated to purchase lotions and creams just to enjoy a spa and tanning experience to me is not only bad business, but this entire sales shenanigan prevented me and my guest from even starting a spa experience because other guests were put in front of us while I was having to go through the entire lotion line and smell everything when I clearly didn't want to already add to my purchase. Finally after 25 minutes of the back and forth, I purchased two lotions just so I could get the chance to use the facility, but was given, the "Oh I'm sorry but they took someone else back and it's not available" frown and then silence. I then opted to leave because it was painfully obvious that I wasn't going to get a chance to use the facility and it was obvious to me that unless I bought more of the lotions or creams that were being pushed, other guests were going to take priority. I will be stopping by tomorrow to cancel my purchase because I am definitely not happy and I definitely would not recommend this spa to anyone because of the aggressive push for lotion selling and the lack of an actual use of the facilities because other guests took priority than me, a new customer.

Update 2-10-25 : Here is the first email that I received regarding my refund.

Thank you for your patience as we reviewed your concern.

I attempted to reach you by phone but was unable to get through. I’m pleased to inform you that your refund request has been approved. We sincerely apologize for any inconvenience you’ve experienced, and we truly appreciate you giving us the opportunity to resolve this matter.

We are committed to continuously improving our services, and your feedback has been invaluable in helping us identify areas where we can do better. If you feel that this resolution addresses the issue, we kindly ask that you consider updating or removing your review. Our goal is always to provide the best possible experience, and we want to ensure that future visits exceed your expectations. Once the review is removed or updated, we will immediately proceed with processing your refund.

And here is the second email I received regarding my refund.

Hi Danny,

I hope you're doing well!

I wanted to follow up on my previous email regarding your refund request. We truly appreciate your patience as we worked through the matter. If you have any additional questions or concerns, or if there’s anything else you need assistance with, please feel free to let us know.

As mentioned, we are ready to process your refund as soon as the review is updated or removed. Your feedback is important to us, and we’re committed to making sure you have the best experience moving forward.

Thank you again for your understanding, and I look forward to hearing from you soon.

So essentially, this business is holding my requested refund hostage over my honest review. Caveat Emptor. I will be reaching out to the BBB and the Ohio Attorney General's office to see if they can assist in getting my refund.

Update: The business continues to contact me by email and they keep insisting that I remove or alter my review. The answer is simple. I never received a refund and I won't be bullied into changing or altering an online review of a business where I had a...

The staff here is awesome. They are very friendly and seem knowledgeable about the tanning process. I gave them 4 stars only because it is very small, maybe 6 tanning beds total, (correction: I was unaware of the other beds located further back, as I do not normally use that type of bed.),with very little difference in them, as well as, they run daily specials, that are great deals, but, the place is so packed that you have to wait 45 mins to an hour to tan. They do not take appts, so you just have to wait. Small selection of tanning lotions. It it's a very clean salon, but VERY little privacy as the makeshift walls are very thin. ☆☆☆@Coastal Tan owner: ☆☆☆ I wanted to apologize to you if my review came off as negative. That is not how I intended it to sound. Your tanning salon was the only one anywhere near me (I recently moved to this area) that I tried and actually liked. Most had unknowledgeable staff who ignored you when someone came in. Your staff is fantastic. Your salon is VERY clean! I didn't mean it to sound as if they were "pretend" walls. I just felt like everyone could hear every sound I made and I could hear everyone waiting to tan, conversation. I go to tan to relax, not listen to everyone converse. My apologies for not making myself knowledgable about the other tanning beds available. I've been using a higher end bed for a long time, so that's what I went with at your salon. If I had not bought my own bed to tan in my home, your salon would have been my DEFINITE pick to go to regularly. I highly recommend your tanning salon to anyone looking for a friendly, clean nice place to tan. Again, my apologies if this review came off as negative. Folks reading this.... This is a great salon. Give it a try, you...

My husband and I are on the family plan at Glo and we have had a really good experience at this location. It is small and busy, so there is usually a small wait but worth it, no doubt. The girls are friendly and knowledgeable and keep it very clean! They don’t get to know the customers very personally so I wanted to share my experience here. I worked a double at the hospital Sunday to Monday and we came in late Monday after I had a nap. They allowed both of us to complete all of our services despite it causing them to run over closing. I can’t express how thankful I am for their kindness and patience because the shift I usually work doesn’t allow me to make it in during weekday hours. Mondays late sessions truly revived my body and will allow me to make it through the rest of the week! My husband (who is a veteran with a very tired body) and I swear these treatments (wet sauna, red light therapy, UV) give us new life! Big thanks for being an integral part of us taking care...