Planet Fitness — Local services in Kingman

This location has irresponsible management. I mailed in a letter requesting to transfer my membership, since this is what I was told I would need to do in order to complete the transfer back when I first signed up 3 years ago. Instead of transferring it, however, they cancelled my membership. When I called to check on the status of the transfer, they'd said that I hadn't requested the transfer, but a cancellation instead. After a little bit of back and forth, I requested them send me a photo of the letter I'd signed and sent that Travis supposedly had in front of him, he said he would and hung up.

I waited almost 30 minutes, and when I didn't get an email, I called again asking to please send me a photo of the letter. This time the excuse was that it actually wasn't MY letter that he had been looking at, that it was someone else's, and that the letter I'd sent probably got thrown away. I requested that he call my new club to figure out a way to honor the older price I had been paying for my black card membership, and he said that he would tell them that I requested to cancel it. He accused me of yelling at him, when in reality I was just asking for him to fix the problem that he'd created. He then hung up on me after I requested to speak to the general manager and he claimed that he was the general manager.

Honestly, there are other gyms in Kingman that are more worth your time than this one. While I like the company as a whole, don't support this club until they figure out their issues that they blame on...

Tonight was interesting went back again to work out same time as normal. Parked our bikes in the same location as the last two months. Immediately got harassed by Alex and Stephanie we are assumingely instructed by BAD MANAGER STEVEN. again. Directing his employees in a negative manor towards guest. They refused to scan our QR code until we moved bikes. So we went to work out anyway. Then went to tan. They refused to allow me to tan. And then proceeded to revoke my membership. Due to breaking club policy. Which there is no such bike parking policy. Then forged our signature. Alex was very mouthy and verbally abusive. When I said I was voice recording the conversation. He said I can’t do that. But the cameras above our heads are recording our conversation so what’s the difference. Alex proceeded to belittle my husband and refuse him access to anything even after we had said we spoke to the owner and or corporate about the issue. What’s going on in this world where you can’t park a bike ? The bikes do not inhabit the doors from fully opening. They do not block the flow of traffic. It’s only because we made a cleanliness and inappropriate conversations at the front desk and the constant 4 course meals being eaten in front of you when you check in so now we are being harassed over parking a bike. That we have done for over 3 months. Because STEVEN got bent out of shape and couldn’t take ownership to some minor...

Hidden fees , extra fees and they don't honor there own promotions inless you jump threw hoops and call corporate and go threw a bunch of non sense, big mistake signing up with them. Going back to my old gem they might be higher monthly but in reality after I added all fees up there still a better deal . This company charged me hidden fees and is still trying to charge me after I told them I canceled my membership months later even .. I was hospitalized and never even used planet fitness , the guy at planet fitness said they would wave my fees for few months will I was healing from being hospitalized and refund the fees well the refund never happened was told I had to show the promotion email I used when signing up so I called and said I was canceling my membership well there still trying to charge me. I haf to cancel my credit card over it . This company is biggest scam ever try lock you into signing up with some fake promotion deal they don't even honor then turn around and try rip people off by charging them for services there not even useing. Not only will I never go there again if my dispute on my charges is not settled I will be sueing planet fitness. ...