Lovers — Local services in Kirkland

WOW let me tell you how amazing the experience I had coming into Lover’s for the first time.

I walked in shortly before they closed late the other night, and I just needed to grab a few quick things. To be honest I’ve always had minimal engagement with staff in this kind of situation so I didn’t even expect much beyond “we’re closing in ten minutes”

But I was blown away when I turned around, the two people who helped me changed my perspective about how I choose where I shop for adult play time.

Firstly, Liana kindly welcomed me, asked me if I needed help, and proceeded to treat me with such great attention and kindness that I felt like i had a personal concierge attending to me like we had all the time in the world to browse. I didn’t feel rushed, I didn’t feel like I was a bother- all the things I might have expected, walking into an adult store right before close.

Liana helped me find exactly what I needed, and at heck of a deal so I got Double the Fun for Half of what I expected to pay. No more being overwhelmed with options, no more forking over too much cash for half the fun. It was fabulously surreal to be treated to professionally and thoughtfully. Justin eventually came over and I experienced the same thing again. Thoughtful, friendly, and professional attention like it was the grand opening ceremony and I was the VIP

I was impressed- but let me tell you what made me realize this is the ONLY store I’ll ever come to for adult play time; another customer wandered in as I was leaving, and I overheard them receiving the SAME kindness, the SAME professional attention, and the SAME level of devoted attention and respect a VIP’s concierge might attend to a celebrity at a luxury hotel or high end boutique. Color me absolutely impressed.

Lover’s: you’ve earned my lifelong business. Your employees left me with an experience I won’t soon forget. I’ll keep coming back, and I’ll rave about how special your company is to anyone who will listen.

Liana & Justin: thank you for your kindness and compassion while you assisted me. your thoughtfulness and friendly demeanor made me realize this is a core principle that is reflected in the company’s values and embodied by all the employees at Lover’s. They are truly lucky to have you both representing...

I had bought n item from lover about hour ago, once I arrived home n open the item, turn out it be a lot different then what I thought so I drove back to the store, I spoke with dude long flat hair with a goat teeth, he was talking to fast n it was rushing to leave since the item has left the store n that their was no proof of me actually buying the item. I try to show him the receipt but he said that their was no need to see it, since the item had left the store n because I just didn’t like he can give me a refund or anything and if that all I need he ask me to leave the store.

Type of employee that can communicate with a customer or have the knowledge to use the right words can bring lover down. This gives bad point of view to customers who do read the...

Would rate 0 if possible. Staff was incredibly rude. I ended up picking a lower-budget vibrator, and while I was checking out the two workers kept commenting on how bad the product was. They asked me if I had a budget I was sticking to, and when I said yes, instead of suggesting products within that budget they straight up told me I wouldn't get anything good for that price and shamed me for needing a budget. I ended up leaving without buying anything because of how pushy the staff were for trying to get me to buy vibrators above $100 only. One of the workers had short purple hair and the other had multicolor hair, I believe red and green but not entirely sure. So disappointed with this treatment and will not be...