Starbucks — Restaurant in Kirkland

Service is TERRIBLE! Thier register was down. Barista Trish offered me to use thier app or go via drive though. I don't have an app. I just wanted a cup of coffe & I don't understand why it couldn't be made & I'd pay with cash. So, I went to drive through window, where I was supposed to order & pick up coffe in other window, which is 6 feet way. And other barista, Bri, told me that she can't take my order because I'm walking. I need to have a car. I parked far a way. So, people, do you even hear yourself?! You are a coffe shop. Your mission is to sell coffe. Why can't I get it if I don't have a car or an app?! Management or owners of that place, do your staff even knows what service means?! It's actually your fault that you probably pay not enough to your employees if only teenagers work for you, who have no idea how to work & think that it's the end of the world if a register went down. BTW, any small, usually family owned coffe kiosk is ALWAYS better than Starbucks shop (I just wanted to have my coffee that's why I stopped there), because all your bakery ALWAYS was & is disgusting & coffe is so so. I feel sorry for a legend Starbucks. You probably have a huge office of white color managers, who are sitting & do nothing in a fancy office for a...

The "open 24 hours" is misleading, since the described sitting area in the shop is open only until midnight; the drive-through is open 24 hours. Coffee and food are Starbucks standard good. The staff can be a bit "confused" so make sure you place your order carefully and have the barista read it back to you. The wait times for orders can be a bit longer than at other Starbucks - this tends to be a very busy location. Parking is small compared to customer capacity. I have often had to wait few minutes for a spot to open. Disabled parking spots and access lane are frequently taken by in-and-out non-disabled customers; even if a disabled parking permit spot is open, a disabled car access may be blocked on both sides with non-disabled cars. This Starbucks tends to be a hangout for high school (? maybe) and college students, so the noise of "studying" may frequently be deafening. At those times best noise supression headset is helpless. Bathroom (men's) is ... just find another place; not dirty but falling apart and with an oooold, broken down feeling. Starbucks would not be wrong to give this place some...

My friends and I came to this Starbucks past 10 PM on motorcycles, knowing the lobby was closed. We only took one motorcycle to place a single order - three drinks for three people. Right away, the staff gave us attitude and told us we couldn’t stand near our friend who was on his bike in the drive-thru. They said they wouldn’t take our order if we didn’t leave.

We told the employee our drink order and then went around the building (not the drive-thru side) to the window to help our friend, since it’s physically impossible to carry three drinks and ride or roll a 420+ lb motorcycle. They told us to stay away from the window or they would call the police.

When I asked how my friend was supposed to carry three drinks on a bike, all they said was it was their Starbucks liability and our problem and if we didn’t leave, they’d call the cops. We stepped aside, but at the end, one employee actually waved at my friend and asked him to help carry the drinks anyway.

Super unwelcoming experience. I won’t be coming back to this location. For a 24/7 Starbucks, I expected a lot more flexibility and...