Walgreens — Local services in Kittery

If I could give these unprofessional ridiculous people negative stars I would. First of all these pharmacists are the most rude and ignorant people I’ve ever had to deal with. They do NOT care about your privacy at all and will not respect it. Now that we’ve got that out of the way, they always have plenty of staff at the pharmacy but I’ve waited in line for an hour more times than I can count. As any customer service worker would know, you’re supposed to ask other customers to please wait and have a seat until their service is ready. These pharmacists don’t seem to grasp that at all. They let people cut in line without saying anything and they leave you on hold on their phones for over a half hour. I’ve been on hold before for over an hour. It’s not first come first serve at a pharmacy. If your script is ready it’s ready and any pharmacist should know how to call a name and at the very least be organized. It’s simple if someone’s script isn’t ready, tell them to wait and help the next person in line so you can swiftly sift through. Unfortunately before you even leave the house you have to call them to get them to fill your script no matter how long it’s been sitting there. They are so unorganized and ignorant and straight up rude that I’m concerned they would actually mess up a script and give you something lethal. Never again will I use them. I’ve had scripts that were ready to be filled for nearly a week, yet still I have to call them ahead to get these idiots to do their job. Don’t even bother here. Walk away and use any...

I can certainly understand the frustration people feel regarding the pharmacy, but to lambast that aspect without understanding how most pharmacists have been treated during the pandemic just shows me how little compassion and empathy is present. Covid 19 really distrupted a system that was already delicate and most places were hurting for good help anyway, when the pandemic was raging a lot of pharmacies found themselves scrambling to make sure they had sufficient staff as most got burned out pretty quickly. So of course now you will find that the staff is untrained, tired, and overwhelmed. This obviously fails both the consumer and the company. I'm not defending the rude actions by the staff by any means, rather, to shed a little light on how most corporations have been affected by the pandemic and how that has also affected the services rendered. Are some pharmacists better than others? Absolutely. Do some Walgreens possess a better understanding and treatment of their employees? Most definitely. To quote a favorite Saturday Night Live sketch of mine, "there's 100 floors of frights - they ain't all gonna be winners."

Other than that, this store is pretty good and has what I need. Can't complain about the prices, just try to get in and get out before it...

Bad experience at this Walgreens in Kittery Maine! Went to Yorks walk in to see doctor! Have bronchitis was ordered 3? (Three) prescriptions! Was only given one(1) if I hadn’t remembered what the Dr. told me they ordered I would never have recovered! Called Walk-in to speak to Dr. they called the 2 scrips I didn’t get! So had to drive back over 91 to yorks Walgreens! I’m surprised the employees at walk in don’t even know there’s a Walgreens right across the street from them! Good idea to inform new or older employees that work in town to be informed of what’s right around them! Kittery Walgreens might as well close as they don’t know what’s meant by sending more than one prescription at a time! Are there real pharmacists at that location??? Can they read? I’ve never been so disappointed in all my life at the stupidity of some work places! Now I have to wait an hour, due to short staffed! Love my Bronchitis BUT want it GoNE!!!! DO NOT USE KITTERY...