Flourish Flowers — Local services in Knoxville

This review is for their brick and mortar location on Broadway. This shop has such a great concept—you choose your stems and they’ll either wrap them up or arrange them in a container. I love supporting small businesses and was excited to try it out.

I spent $100 ($75 in flowers and $25 for the vase). Unfortunately, the arrangement I received was subpar. It was very flat and two-dimensional, when any professional florist would provide a balanced 360-degree design. Several stems were cut far too short for the size of the container, which left the piece looking empty and uneven.

To make sure my friend received something nice for her birthday, I actually rearranged the same flowers in the same container before dropping it off. The difference speaks for itself (see photos). The quality of the flowers were fine—it was the execution that was lacking.

Transport was also a concern. Initially there wasn’t a plan beyond handing me the vase to carry in my arms, which doesn’t work if you’re by yourself. The staff member was very kind and helped me figure out a solution, but it felt like something that should have been thought through ahead of time.

I’ve been professionally trained in floral design, so perhaps I’m more critical than most—but at $100, I expected a higher level. The concept is wonderful and the staff was helpful, but the design quality and total execution needs improvement. Just have them wrapped as a...

Flourish would have a five star review for pricing and the quality of flowers. I will say, they need to work on their customer service platform. I did get frustrated being forced to email only. I kept having to email back and forth with numbers and order information being wrong and the spelling of my name which never really got corrected, but I'm used to that:) When I asked to call and talk to someone I was told to schedule a conference call. When I asked to schedule one, I was told it was too busy of a season. Needless to say, I would have appreciated a little more communication as a paying customer. This would make sense if I had not paid the deposit yet. But the fact that they have DIY kits, their pricing is better than most other florists as we needed budget friendly. Just know they have a $400 minimum. I felt that because I wasn't a $2000 "all in" bride, I wasn't treated with as much fervor as someone that might have been spending more money, but that could have just been...

Flourish did the most amazing job bringing my wedding vision to life! I brought a few inspiration pictures to my initial meeting and was beyond impressed with the proposal I received a few days later. Most florists just sent me a quote but they put so much detail into what the flowers would look like, what flowers would be used, etc. They were also super accommodating a few months before the wedding when I found out we couldn’t place flowers in our church.

We used the DIY portion of their package for our bud vases, and the quality of the flowers exceeded expectations.

Day of delivery was so amazing. They contacted me in advance to set it up and went above and beyond to make sure we were happy with the flowers. I can’t remember the name of the girl who dropped our flowers off at the hotel, but she was absolutely adorable. I truly cannot say enough good things about this company. I am so glad we were able to work with them for our wedding and can’t wait to use Flourish more...