Paisley & Company — Local services in Kutztown

I'm somewhat sad to write this review. My mother introduced us to Paisley and Co. last year. Our previous visits have been very pleasant. My husband and I visited in August and worked with a young gentleman to create the perfect scent for our candle wedding favors. During that visit and other visits, we felt the staff was very accommodating and patient. My mother buys all of her soaps, goats milk lotion, and face wash from Paisley. However, today we interacted with Mikayla, daughter of Joann.The interaction started out pleasant until my mother questioned the soaps she had received. Confusion arose when my mother stated that she had requested colored soaps that she had purchased previously. Rather than being accommodating and helpful, Mikaylas response was "we have a lot of customers and a lot of products..." She also stated that she couldn't look through previous orders to see where the discrepancy was. Her overall attitude was poor and she seemed like she did not have the time to address the issue, even though we were the ONLY customers in the store. I myself had planned to purchase something and ask about creating a scent, however did not feel comfortable after seeing how she interacted with a loyal customer who has purchased and even promoted many of their products. Unfortunately, I don't believe we will be returning to purchase anything in the near future due to the bad taste that this interaction left in our mouths. Very...

I’m a man and bought from the men’s section. So this review is for the fellas doing research. I bought the One Wash body wash and beard oil. Both scented “forester”. Was really exciting waiting for my order because I like to use quality products to shower and take care of myself etc.

The One Wash smells good but the texture is a little runny for me. Was hoping for a slightly thicker consistency. Not a big deal though. However the thing that really bothered me was the label on the outside of the bottle. As soon as it gets wet (first day) the label started to get crumby and fall off. Also the ink on the label also washed off. So because the label is crumbling apart in the shower pieces of the label will get on your hands and you’ll be washing yourself with body wash and paper and plastic and whatever the level is made of. You’d think a body wash label would be water proof…that was frustrating for me and took a lot of the excitement out of it for me. I bought one wash for convenience. It’s not continent. It’s a mess. I didn’t want to be a hater but probably won’t buy twice.

Beard oil is nice though and i do...

Everything is always amazing at this store. The staff, the environment of the shop, and the products are so wonderful. I would highly recommend visiting if given the opportunity. The staff is very accommodating, experienced, and superfluously helpful (in a good way), not to mention patient, and will help you to create your own scent for almost any bath product they offer in almost every color. They let you choose from many essential oils and mix them to create a perfect scent. If you do not have an idea of what you want, they have many scents already available and many suggestions for scents. Some of my favorites are "strawberry peach" and "Caribbean fruit". I take a trip here annually while the Kutztown Folk Festival is going on, and I have to say I am never disappointed with my experience. Paisley and Company has natural, wonderfully scented bath products, and is by far my favorite bath boutique store that I have ever had the pleasure of visiting. A plethora of...