Allentown & Auburn Railroad — Attraction in Kutztown

EDIT: I wanted to update this since it is the only way you apparently receive communication. I contacted you through your link on your web page, not my email. No idea where that goes, but you should be getting them, if not, you have an IT issue on your hands as well. I am very sorry to hear of the health issues with your regular Santa, and hope he is recovering. As far as calling, I have been terribly sick with hardly a voice myself, and a hacking cough to go with it. Not to mention my 4 children home, and, well, one really believes that a contact link on a business web page will be the best link and will go directly to the business when the phone is clearly not an option. My children didn't get incredibly upset until we got in our vehicle to go back home, so it wasn't until I was gone that I realized the impact it had had on them. I was going to let them process it and learn from it, otherwise I would have interrupted the important conversation behind me about catching up with old friends. I try not to interrupt people who clearly do not see much of each other and happen into a reunion. Terribly sorry that I obviously struck a tender chord within you with my review, but I'm the Mama with an autistic child who loves trains and looks forward to this ride every year now, a child with sensory processing disorder, and another with ADHD and depression. I was the one who had to go home with 4 upset children, 3 of whom wanted to know why Santa just up and left them mid conversation. Surely you can understand my dismay after contacting you and not hearing back. So that everyone knows......I RECEIVED AN APOLOGY AND A REFUND WHICH HAS HELPED SOME WITH THE STING OF THE UNFORTUNATE SITUATION. I will be sure to mention this when talking to people about your railroad.

By the way, if you wanted this best dealt with privately, it would have been better to keep your comments about what I could have done better as your paying customer off of this thread. Customer service, you know...I've been in that field for many, many years myself.

This was our 3rd year going for a train ride with Santa and I was beyond disappointed. With a full train car, I expected Santa not to stay with my 4 boys long, however, I never expected what happened. Santa was with my boys maybe a few minutes, and he had them telling him who was bad out of the 4 of them! Seriously! Then a worker comes over and tells him a buggy of Amish children just stopped outside and, without even a goodbye to my kids, Santa got up and went out to those Amish kids! I don't mind Santa visiting outside kids who didn't pay to be on the train with a Santa experience, but not just dropping paying customers for them! I emailed the railroad about it and haven't heard back so they really must not care because they got paid. Most definitely not going back to them. I'll take my money elsewhere and leave my bad opinion of Allentown & Auburn...

This heritage railroad has okay excursions. I just wish that they would preserve some of SEPTA's iconic Silverliner IV electric multiple units because they plan on retiring them in the next 5 years. They have historical significance being the first electric multiple unit built as married pairs as well as the first to be equipped with dynamic brakes and PA systems. If they can't use them as electric multiple units, they can remove the pantographs and motors and use them as locomotive hauled coaches. But, when I called the railroad to pitch the idea, I left them a voicemail and they never called me back. In my opinion, that is...

We had so much fun on the train ride today. The people are so friendly & informative. We rode with the Easter Bunny today; it was so nice to have pictures with the Easter Bunny & our 3-year-old.

This year we got to take our 4 year old on the "Hot Chocolate Train". A nighttime ride with Santa visiting each & every child during the ride. As always, the staff is super friendly & great with the kids. Santa took his time & made each visit special for each child. The hot chocolate & cookies were delicious, while listening to Santa read the "Night...