Sorrelli Jewelry — Local services in Kutztown

Update 7.19.24: since my unfortunate experience with the jeweler, I decided to give them another shot. I got my jewelry super fast and it is beautiful. I also noted that the earrings I really wanted that had to be made are no longer on the website. I think my experience was isolated solely to earrings that were not in stock but had the option to be made. Hopefully this business has worked out the custom/back order process. I decided to change/update my review.

OLD REVIEW. Unfortunately, I can’t recommend this business any longer. I ordered a set of earrings that was listed on thier website on 11/8/23. Website indicated 6 weeks to receive my earrings. These were to be a gift. I called at the 6 week mark to be told that they were having manufacturing issues and that my earrings would be sent out by 1/31/24. I have reached out once the 1/31/24 mark arrived to be told that no one can tell me when my earrings will be done.

Customer service is poor. I had to do all the follow up - meaning I had to reach out every time for a status update. How can one set of earrings take three months and not one person can tell me when they will be done?

I have been a sorrelli repeat customer over the years. I have multiple pieces. Because of the lack of customer service and Sorrelli not being able to tell me when an item will be received - I am done. I cancelled my order and am done with this jeweler.

Beware if you order a back order or...

I highly recommend Sorrelli's Flagship Kutztown store. I would not recommend shopping online OVER visiting the Sorrelli Flagship store in person. The customer service is amazing !! The staff are helpful and warm and very friendly. I live 3 hours away and I am always so excited to visit Sorrelli's Kuztown store IN PERSON Also, who wants to shop online when you can try stuff on and see the beautiful Swarovski crystals in person....the light shows so much more depth than a computer screen. If have the opportunity to visit Sorrelli's Kuztown Flagship store -- please do! Its my happy place. Also want to give a shout out to Sorrelli for the new collections launched this year. Iris Bloom, Rose Garden, and Rocky Beach are spectacular! Great work and kudos to the...

Beware of repair!! I sent in a vintage pair of clip Sorrelli earrings that I've had for over 20 years to have them made into pierced. They were sent back to me completely stripped of their unique color and embellishments were added on. Not the same earrings I cherished over the years !!! They are sent to China of all places to be repaired. Nowhere on the website does it state the earrings get cleaned which is why they were color stripped. And why do they add to your jewelry??? This is not a jewelry artisan product. They design in PA but made in...