Despicable and horrific billing practices. Once they get a hold of your credit card, they will bill you and good luck getting them to stop. I placed my account on hold during covid closure and they continued billing, I had to spend hours disputing each time. In May 2021, I decided to give them a try again, HUGE mistake. I had to place my account on hold for 3 months in January 2022, and they billed me after one month, I disputed the charge and they sent me to collections. I paid the $229.00 to get them off my back and now another collection company is calling me asking for more money. Once you sign up for their services despite of any verbal promises made, do not trust them. They are agresive billers. They expect you to finance their business even when no services are rendered. I will be taking them to small claims court for the fees and for my time. Horrible, horrible, horrible. Stay away from them, they are...
Read moreI cancelled my member ship singed the cancellation papers one month ago and still got charged for the monthly membership today. When I was just starting with this club Pilates location in la Canada I witness a man complaint of being charged despite cancelling his membership. When I called I spoke to Ali today she said “ I’m sorry we are in between mangers and they might have forgot” Hmmmmm.... when membership is cancelled, credit card should automatically not be charged. After talking to her for 3 minutes she called me back right away and to tel me that she is refunding me in 5 - 7 business days. Is this something they do regularly with members? Well at least I witness it one time and now it happened to me. Let me know if this happens to any club Pilates location or only in la Canada. Most of the instructors are good...
Read moreI’ve been a loyal member of Club Pilates La Cañada since it first opened, and it’s become a true second home. The instructors are not only knowledgeable and supportive but also incredibly inclusive, making sure that students of all ages and skill levels feel welcome and capable. Whether you’re new to Pilates or a seasoned pro, the classes are tailored to meet everyone’s needs while pushing you to grow. The sense of community here is unmatched—the team genuinely cares about every member, making each session feel more like a shared experience than just a workout. With a variety of classes and a warm, inviting atmosphere, I highly recommend anyone to come join this amazing family and see...
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