 The Mac Guys - Apple Authorized Service & Sales — Local services in La Crosse

I don't know if it's because it's an Apple store. But this place is extremely expensive, and the people aren't really customer friendly in trying to explain the reason behind their absurd pricing on everything in the store as well as services. I went in here for a MacBook repair and walked out with nothing fixed for about three hundred dollars, I'll explain why. If I'm wrong about any pricing I apologize but this is pretty close to reality. First it's fifty dollars just to look at the laptop, that includes nothing but a diagnosis, okay...Then, and maybe this is my own experience, but I was seemingly talked into buying "insurance" to look at the laptop because they might break it by turning it on, and they will backup all the data. Well after they figure out what is wrong with the laptop, and this isn't their fault but the repair was six hundred dollars which is more than the laptop was worth. Then you have to pay for a portable hard drive which was a hundred and fifty dollars to backup your data. Little did we know, we were never told, that all of that data is saved on the Apple cloud,...

OOof Sent email. Just moved to the area. Terrible experiences (at many businesses actually, apparently women cannot have brains and science degrees here) at Best Buy--bought 3 of their laptops, most expensive, 3 different brands. All defective right out of the box. Someone told me about this place. OK then! I thought, Let's do this! Emailed these "guys" thinking I would have a better experience. No response. Did not get a response. As an immune compromised person, I go to the Mac Guys store and without speaking, I see people are not wearing masks here either. Left. That redhead with glasses who walked out the door? Bye. In the science world, we call this a no go, no can do operation.

I will drive 3 ours back home to buy a Mac. Does that not sounds terrible? Crazy in fact? Drive three hours away to get an operating computer and spend 3k somewhere else. Well, when in Rome, er. La Crosse..

All La Crosse experiences with my car, your electronics, hospital, dentist--all of it--deplorable....

If I could rate this business a zero, I would. I am EXTREMELY disappointed with the quality of service I received. This store claims to be knowledgeable in Apple products but they are clearly not. I brought in my laptop because the screen wasn't displaying anything. It was powering up but no display. When I brought it in, I was told that it was the logic board and it would cost about $400 to fix. They offered me $25 to trade in my Macbook, I declined. I brought it somewhere else and was informed it was the hard drive, which was a $50 fix. If this business knew anything about computers, they would have known the hard drive wasn't good, and it wasn't the logic board. Do yourself a favor and buy your products from a store that actually knows a thing or two about Apple products or that doesn't prey on customers who have no other options in the La Crosse area. I will be making every effort to spread the word in this area that your business is not an establishment that is...