Midas — Local services in La Mesa

Midas La Mesa changed my oil on March 9, 2021. On March 11, 2021 my vehicles engine light came on. In addition, my vehicle was running odd after the service. I called the shop and advised them of the situation as soon as the light came on. They asked me to bring my vehicle in. Manuel L., the service adviser hooked up a scan tool and showed me that there was oxygen sensor codes and MAF sensor code. I advised him that I have never had any issues with my vehicle until after they performed the oil change. I also told him that I purchased my vehicle brand new in 2018 and have kept it well maintained. He told me there is nothing they could have done to cause this. That this was simply a coincidence. I expressed that they need to see what's wrong as my vehicle was running well before I brought it in. Reiterating, that I have never had any sort of check engine light or issues with my vehicle. Manuel L. then told me that this is a coincidence AND if I want them to conduct a diagnosis, it will cost me their hourly rate.

This is unacceptable. Midas La Mesa needs to take some responsibility for this. I had a perfectly running vehicle, no leaks, no vibration, etc. I am not a happy customer. Now I am having to take my vehicle to Bob Stall Chevrolet (nearest Chevrolet Dealer to me) to see what is wrong with my car. Which has a cost of $170. Midas La Mesa is more than capable of doing the diagnostic themselves. That is why I took it back to them. They were the last to work on my vehicle before issues followed. Manuel L. was not apologetic or even entertaining the fact that they had anything to do with this. But yet, they do a "Midas Courtesy Check" of your vehicle and you can clearly see that the air filter was removed as it is imaged on the report. They were under the hood checking fluids, etc. They could have at least checked the areas they had put their hands on. Put it on the lift for any obvious signs of cause. This could be as simple as the air filter not being reset properly. Such a shame! NEVER...

Good luck with anything more than an oil change. Edit: 1 star. Another shop tightened the belt and it immediately stopped squeaking. Wasted a lot of time and an extra $80 for a really simple fix. Edit: 2 stars, my car is still squeaking and I have to find somewhere else to go.

Previously a five star review, but my experience lately wasn't good. Just spent over $1,000 on maintenance including a new serpentine belt last weekend but it was squeaking a lot, so I called on Wednesday to make an appointment on Saturday (today) to bring it back in. But I was told to bring it in on Friday any time before 5:30pm so they can check it Saturday while the engine's cold. Me and my partner arrived separately (so he could drive me home) at 5:10pm Friday but they were closed already. Called in the morning today, and no apology for closing early. Dropped it off later, no apology. Picked it up, no apology. I was just told that I need to give them a heads up before dropping off...which I did on Wednesday. I was under the impression that I had an appointment for Friday drop off. Mistakes happen, maybe the Wednesday guy didn't tell the Friday guy. But it's pretty rude to not apologize for a mistake you made that negatively impacts others. We live in Hillcrest and went through a ton of traffic after work to get there on time. Really clearly indicates that you don't...

The service here is wonderful! I took my car to the dealership to get fixed and it was going to cost me almost $3000! I am an unemployed college student, this was not going to work for me. When I brought it here, it was thoroughly looked at and the estimate was much less costly and much more manageable. Everything that was going to be changed/fixed in the car was explained to me thoroughly and what didn’t make sense to me was made clear. When I picked it up once it was finished, I noticed a huge difference while I was driving, it felt brand new! I was so happy!

The staff here is kind and very honest. I was actually helped by the owner, David, and he walked me though everything that was going to happen with my car, and what the outcome was supposed to be. He definitely followed through with what he said. In fact, he noticed that the original estimate was wrong because one of the parts they thought needed to be fixed was being caused by something else and that the part did not need to be fixed and he knocked that off my bill! I am definitely going to bring my car back here when I need to. Thank you so much for...