Metro by T-Mobile — Local services in La Mesa

I have had metro for many,many years.This particular metro pcs has the worst customer service i went in to ask for help on my phone because the screen kept glitching and i had baught this phone from this exact store. The pregneant woman working here was so rude and disrespectful. When i asked about the year warranty she said they needed the reciept even though this is the store where i baught it from i said i didnt have it, she laughed and said you should always keep your reciepts? Seriously thats not funny how is it not in your system. Well needless to say i went right down the street to another metro and they were amazing in helping me with my problem and were friendly and polite 100%. Will not be returning to this location whoever this employee is needs better training im a manager at my job and i would feel embarrassed to have someone like that...

I will never return to this location. I went into this place because I wanted to switch my phone company. They didn't have the phone and told me that Tony would bring it in later ,by 6. I got there at 7 and he wasn't there so I waited 30 minutes to for him to say that he forgot it and didn't want to turn around. I accepted a phone that I didn't want and become this ,Tony told me that if I really didn't like it that I could exchange it for free . I did not like the phone and brought it back for the one I wanted and he still charged me for it. Stating that Metro charges for swapping devices. I don't understand why I had to pay more because he forgot to bring the phone the day I asked for it. I'm truly disgusted and I want nothing else to do with that place. I suggest the downtown location. My husband got the the same phone...

As has always been my experience with Metro PCS, great customer service, affordable prices and quality products. Jailene and Andre helped us and they were fabulous!!

I took my son in to get a new phone cuz he shattered his current phone screen. He was upgraded to a really nice phone, got a case and tempered glass and was approx $105 out the door. I highly recommend this provider and this location.

Update: Tony was awesome! My grandson dropped my phone in the toilet and the phone in rice thing didn't work. Boy was I dreading getting a new phone. Tony made the process super easy and pretty fast. He gave me a great deal on a new phone, tempered glass and an otter case. Tony was also able to recover all my phone data and apps and such. I highly recommend this location and have had nothing but great experiences every time...