GameStop — Local services in Lacey

So we went in to buy a game for my son. Should have been a quick trip. Could have been a quick trip. But it wasn't. Ended up in line behind a guy that was selling his console, external hard drives and controllers. Now I get that GameStop employees have to check out each item's condition. I understand that this takes a bit of time. But the amount of time that it took was discourteous and unprofessional to the other customers that were waiting in line. The first few minutes we tried to be understanding. When it grew to over 10 minutes we really began to get impatient. Why couldn't he politely ask that person to wait while he checked out the other people waiting to spend their money? When I asked if there was someone else who could help us, we were told that that person was helping someone else. In fact he was, because after he got done, he brought that person to the front of the line and checked her out before the others of us who had been patiently waiting in line. At this point I was going to ask to speak to the manager to voice my frustration, but I learned that the manager/owner was the one who brought the woman to the head of the line, so I figured what was the point? Better to voice it here where others might benefit from our experience, because there wasn't much concern shown to us...

Horrid experience. The blonde was rude. The customer in front of me got horrible treatment too. He asked about his total she rudely replied, " math is hard that is why it is a core subject." I wanted to walk out then, but my son had finally found something.

When I got to the register I tried to give her my number for my account, but she ignored me and then rudely asked for it after she had scanned my item. I told her I wanted to use my reward and she said I couldn't. She then told me I couldn't because it was the last day of the month. I have been able to redeem my coupon on the last day of the month for years she just refused to do it and said gamestop wouldn't let her. She then went into a condescending rant about points and I told her I wasn't confused about how to use points.

Gamestop has gone down hill further and further and that's why I don't go in their stores and the staff here made the trip even less worth it. I'll spend my points online and be done with the chain. Go elsewhere with your money this store and their employees clearly...

My experience with this store hasn’t been too bad in the past. However, the employees are always unknowledgable and the store is always dusty looking . I was told I was getting a wireless headset I made it home and found that it’s wired and less then an hour or so I brought it back to the store. Clearly before anything was explained the manager “Alexander” had every intent of telling me no before explaining this situation or looking for the invoice. He had an attitude with me the whole time to the point where instead of exchanging it and keeping the store with some sort of profits I asked for my money back so that I could go buy it at Walmart because sadly the employees in Walmart are more knowledgeable about their electronic products and services. I have gone to the GameStop in Centralia Washington and always had a great experience and when I went into this store I expected a consistent level of service and to say the least it did...