Electric Cyclery — Local services in Laguna Beach

I bought my girlfriend a brand new Yamaha Wavash E-Bike for Christmas. I payed online. It was confirmed later they needed $400 for shipping and I contacted them before they shipped it to tell them I wanted out. I found one that would ship for $230. They said it wouldn’t ship for another day but too bad they started the paperwork. I was cool with that I decided—my bad.

The bike showed up beat up! Handlebars were scratched, computer scuffed. Grip tape straight-up cut. A brake cable was pinched, and black gloss paint was scuffed. They gave me back the shipping cost and sent me a computer which seemed good enough but then when I finally got the bike put together I found out it was in even worse shape. They ghosted me at this point. I sent videos to them of the brand spanking new derailleur and hangar (zero dust even on it) they were both bent very bad. The front wheel was bent too my girlfriend found out when she went to ride it. I thought I managed to get the derailleur bent back with my straightener, but alas the derailleur must be in bad shape. We took our first ride today (this was the worst Christmas present even two months later) and girlfriend quit after a half mile. Of course a $2000+ purchase should probably roll down the road right out of the box but no, not even close. Don’t waste your time with these guys, and certainly don’t have them pack a bike for you. Who even knows what else will shake out after I buy new parts for this 5 minute old bike and get...

This shop is the only shop within 50 miles of me that has a Onewheel+ XR in stock. I called to ask if the guy could hold it for me since i live all the way in San Diego and he gave me an abrupt and snarky NO and laughed a bit like i was joking or something. I mean what shop would turn down selling an item for 2000 bucks? After looking on their web page i see this on the onewheel page they have up "Onewheel+ XR is now in stock at Electric Cyclery. Call to reserve yours". Did i not do something correctly? Was i not calling to "Reserve" a onewheel? Cmon man, get it together and stop being rude to customers. Giving one star just because this guy was pretty rude and just gave me a NO. Im pretty sure its a great shop and a great owner but my...

there was no music in the store and the staff was out to lunch. The bike I was ordered was not in yet and I ordered it a year ago. High performance? Yeah when it was lunch time they all left at the same time and said have a nice day. All in all what you would expect from a local store that the locals love. I give it a 10 for service, 10 for interest, and a ten for fasted out the door for lunch. The bike? I don't know my wife took off and haven't seen her for a week. Last she was seen was rocketing down PCH at 70mph with parking enforcement in hot pursuit. They had never seen a parked vehicle go so fast. Of course I am kidding. It's a great store, a great staff and the mint juleps are out...