Patton's Western Wear — Local services in Lake Charles

Horrible Boots, Even Worse Customer Service

If I could give zero stars, I would. I bought a pair of “waterproof” steel-toe work boots for over $200 from this store, and within four days, they were completely useless. I wore them in the rain—not standing in puddles, not walking through deep water, just regular rain—and my feet were completely soaked.

When I brought this issue to the store, instead of owning up to selling a defective product, the owner tried to blame me. Apparently, it’s my fault that “waterproof” boots couldn’t even handle a light rain. After going back and forth, they finally agreed to take the boots back—but only for store credit, not a refund. Since I had no other option, I ended up getting a few pairs of jeans instead.

Bottom line? Terrible boots, terrible service, and zero accountability. If you expect quality products and decent customer service, this is NOT the place to go. I won’t be back, and I wouldn’t recommend...

Would not recommend the cobbler. Brought in my nicest pair of shoes in the hopes of getting a detailed and thorough cleaning and picked up these shoes: ( see photos). He had also thrown away my laces and replaced them with new ones that didn’t match the shoe color and just looked bad. Had to dig my original laces out of the trash and then told me to go home and wash them in the laundry machine. Called and tried to get a refund and they wouldn’t allow it. The pictures speak...

They replaced a zipper on my boot which I am very pleased with the work it's just expensive. They have very nice clothes and boots and accessories but they are expensive. The service is great. I was greeted and helped by a very nice young lady at the front and then the gentleman who fixed my boot was a very nice man and helpful and knows...