Hand & Stone Massage and Facial Spa — Local services in Lake Mary

I enjoy the massages very much and all the providers I've tried, except for one, I would go to again. It's difficult on the app to see the availability of specific providers and I find the app to be clunky. At my last massage I was told there was availability for a facial and on a whim I accepted it. I enjoyed the facial itself, I ended up doing 2 upgrades on top of the regular facial. The person that did the facial was obviously pushing products and spent more time trying to sell me things than anything else. I already have products I like at home, I take very good care of my skin, I stated i was good on products. I also did 2 upgrades already! My eyes were covered while they were pushing products at me.... like what am I supposed to agree to in that situation? It really makes me not even want to go back for another facial. Enough is enough with the over the top product pushing. I liked the results of the facial itself and I would do the diamond facial again but when I say that more of the time was spent pushing products at me, I am not exaggerating. It really ruined the experience and was not relaxing in the least. I'm sure they have quotas but this was over the top. The upgrades were pricey already and if I knew going back that I could just relax and do a facial, I would do it wayyyy more often but the chance of having another pushy sales person talk through most of my facial makes me not even want to try and I'll just stick to...

I must say, Hand and Stone Massage has always been a go-to place for me. I've been there countless times, gifting certificates to friends and even getting my husband a membership. However, I had never actually gone for a massage myself until the other day. And let me tell you, the customer service has always been excellent, but this time, Nicole took it to a whole new level.

Nicole, what an incredible human being. She's like the epitome of an angel, with wings on her back. Her parents and grandparents must be so proud of her because she truly is a gem. She reminds me a lot of my daughter, with her genuinely pure heart of gold. Her kindness and ability to understand people without even speaking words is remarkable. As a full-time caretaker, I often neglect myself, but Nicole immediately picked up on that. They should seriously consider renaming the place "The Resurrection" because I walked in feeling dead and came out feeling completely revived.

And let me not forget to mention Judy, the person who did my facial. I had never experienced a facial before, only massages, but the relaxation and rejuvenation I felt during and after the session were beyond words.

I highly recommend Hand and Stone Massage to anyone in need of some self-care and pampering. I cannot thank them enough for their exceptional services. my heartfelt appreciation and 10 stars on my behalf. Thank...

Worst massage I've ever gotten. I specified to focus on my lower back-I left with my lower back feeling the LEAST worked on. She talked the whole time, I tried to be polite and respond short and didn't try to lead on a conversation..but she continued. She touched my lower back maybe 1 time, even though I repeated. While talking she also spoke with her hands, so half of my 50 min massage I wasn't even being massaged. The peppermint scalp treatment was terrible. On the way out the receptionist offered the membership, I politely said I'd be back (knowing i wouldn't) but I'd wait to sign up. She proceeded to ask awh why not--i said its not the right time, to which she kept pushing oh its always the right time why cant you sign up now? So i signed up to get out of there, and will be calling to cancel first thing in AM. Worst experience ever. Used my gift card I had been saving, and left hurting and feeling very disappointed and cheated! I had sherry or cheryl or something.

**Edit to add-They responded adding a message to email or call, and left email and phone #. I emailed, it's been a week with no response. I check back here to see if they responded again? they edited and took off their email they first supplied me with. Great...