Global Food — Local services in Lake Ridge

I have never had a bad enough experience that I would write a review on a GROCERY store but If I could give less than a star I would to Global food on 14183 Foulger Square in Woodbridge. Don't expect customer service at the Global store. When you ask an employee who works there a question, they right away say they "don't speak English," or worse say they "I don't work here!" The manager is also incompetent because when you complain to him about poor customer service (rude behavior) he also come out cluess and no help at all. We always ignore these behaviors, just do our grocery shopping and leave without any exceptions.

On March 3rd, 2022, an cashier named Jose Hernandez scanned my groceries and his full attention was having a conversation (in Spanish) with the grocery bagger. He didn't say Hi or acknowledge us. He kept throwing our grocery on a side like he was in a hurry even though there was no one behind us. I asked for a price check between 2 similar items and he rudely said $4.99 but I ignored his rude response and asked to keep 1 of the item. He then literally flung the item aside. I asked him "are you ok, seems like you are having a bad day, but please don't throw our groceries like that, you are being rude." Jose Hernandez kept ignoring us and speaking to the bagger in Spanish and throwing our groceries aside. I asked for his name and he said "I don't have a name." I was frustrated and asked the bagger to call a manager which he just shrugged, and looked away! After asking him several times we had to call for Manager's attention ourselves. The manager was incompetent as well and no help. We were loss of words and just left the store.

We go to two different Global Food...one in Alexandria and one in Woodbridge and both of them have very poor customer service. Foulger Square is worse! They don't acknowledge you, are unable to answer questions, and converse in Spanish while they scan groceries completely ignoring the customer.

Please train your employees and managers properly. The store itself with varieties it carries, is the reason customers like me go there but not anymore. When shopping for groceries customers rarely need help but having some courtesy is always what brings customers back especially in this time of inflation affecting...

Not the easiest shopping center to navigate. Lots of parking spaces but the ones closest to the store are always taken and many are cluttered with shopping carts. Store is always crowded. A vast selection of products. Many not found elsewhere. Specializes in African, Asian and Hispanic products. Hot foods, mainly Korean, are available cafeteria style. A real butcher shop is on site catering to the international community although prices are high. the seafood department has a very large fresh fish assortment. They will prepare your whole fish however you want. Very good prices. Usually large head on shrimp is $4.99 lb. Wide selection of international produce at so-so prices. Unlike Walmart Global always has many cash registers open and staffed with a cashier and bagger. No self checkouts! Even so lines can be very long. I've seen customers in line with 2 or 3 carts full and sales over $200. One final observation... the store needs a remodeling. Freezers are old, condenation clouds many of the doors and leaks water all over the floor. The fixtures are also old, dirty, sticky and rusty. Floors are dirty and has many missing tiles. Aisles are narrow and always crowded. And the odor in the back half of the store is horrible. We only go to Global because it's 10 minutes from home. We prefer the LA Mart in...

I saw too many bad reviews and I thought I should post up my 2¢.

Global Food's main strengths are variety of selection and low prices.

They have a great selection of fresh vegetables including uncommon vegetables that you could not find at a Food Lion, Wegmans, or Fairway.

This great and wide selection extends to the meat department, seafood department, and all the various dry good, snacks, etc in the store. Pick a country, they probably got it here. Additionally, I believe this is the only actual place with a butcher and fishmonger in Woodbridge. You cannot beat the selection here and you won't get it anywhere else.

I love showing up after work, picking a few fish up, getting them cleaned right in front of me, and then picking up some vegetables for an easy and fresh weeknight meal.

This all said Global Food's weakness as others have pointed out is the lack of hand holding. If you want something find it yourself, you need to be independent, and you will need to express a grasp of a variety of languages if you talk to staff. If you can't tolerate an unmanicured environment this is not for you. If you can't tolerate a swath of different foods, cultures, and languages this is not for you. If you are deeply offending by a lack of "good morning sir, may I take your coat for you" this is...