Jewelry By Designs — Local services in Lake Ridge

After speaking with Katy I wish I could GIVE NO STARS but Ms. Katy who definitely did not want my business nor did she want to marginalize me as she kept insisting that she didn’t want to offend me, because she knows good and well that by continuously stating these words attributed to her bias tone that that’s exactly what she was doing. In school we learned it as “implicit offense”… where you warn before you offend (smh). So I went to get an appraisal on an engagement ring. Before she would assist me she readily let me know I was already wasting her time as Katy claimed she’s normally swamped with appointments, however, today on my visit she had time to help me (so I thought) Again, stating she would attempt to help me (if she could). Upon her 2 second inspection she stated “I don’t wanna offend you but we dont buy rings like this” and that my ring couldn’t be sold in her store because of a certain style of ring setting which my ring is a (bar/channel) style. Katy stated that she couldn’t really give me a round about offer, and that she could only weigh it and give me the weight worth which was $143 estimate cash price stating that my $5500 platinum ring was only somehow “only good for melt down scraps”, suggesting at that time the appraisal would cost $150. With the receipt in my purse showing paid over $5k for the ring, I immediately knew that Ms. Katy took me for a complete fool. During the 10 minute visit with Katy she was brash, showed no valuable interest what so over as she sized me up looking at my Louis Vuitton earrings and purse , and basically gave me the I don’t wanna offend you line at least 10 times throughout the conversation, letting me know she did not want to be seen talking to me, not give me any reputable insight or information besides melted down to scraps… The pawn shop across the street offered me $1500 before I even set foot in Jewelry by designs. I RECOMMEND maybe take your business there (pawnshop) where diversity is a win and. they were very welcoming and treated me with common decency and didn’t hide any information based off my race! Sorry Katy I don’t want to offend you WITH THIS REVIEW OF YOUR PER USUAL !!!! But your attitude towards me and your plastic demeanor was trash and you made your company look discriminatory and bias in their practices. I’ve sold jewelry here before but I WILL...

Having pleasant experience with the previous and original owner of Jewelry by Designs, I went to JbD for few services: diamond trade up, GIA diamond certificates and removing a diamond from its setting. Well, I give 5 stars only to their goldsmith (very humble guy). I wasn't content at all with the customer service that I received! I was attended by Yolanda and she haven't seemed knowledgeable to me. For every simple step she had to ask someone else: how to proceed credit card, how to fill a computer form, how much a service cost, etc. Her only good skill was to show me pieces of jewelry that I was interested to see. There was no trade up service fro my HOF diamond, because they do not have trade up policy - that's fine, but I had to leave my $40K diamond in their possession for a week only to find out that (no trade up). My diamond (purchased from the previous owner) was returned to me, but they could clean my jewelry as a courtesy for 1 week waiting. No free cleaning was offered! About the GIA certificates: I was given two different prices for the GIA service. After a dispute the final price for one GIA certificate became $200 + tax. For 3 diamonds I had to pay them $636. For this information (how much this will cost me) I had to wait 1 whole week, because Yolanda couldn't tell me the price, she had (again) TO ASK someone else. I canceled their service and sent my diamonds directly to GIA. I paid $450 as final price. $186 in savings for me! On the top of all, Romeo (who consulted Yolanda about the GIA price) told me, that THEY DO NOT GAIN ANY MONEY FROM THEIR GIA SERVICE, making me feel like a beggar. Sara (Yolanda's manager) refunded my money of the GIA service that I canceled without even to look at me or to apologize for 1 week delay only to calculate a simple service price! My conclusions: They wasted 2 weeks of my time: I had to go 3 times to this store, when I could do my job in one visit. I didn't feel like a valued customer of this store. I didn't like how they calculate their service price (could be this, could be that, depends how much the customer is willing to pay). I do not see them as a professional high end jewelers as they...

If you are looking for a place to get an engagement or wedding ring, this is the place to go. Their customer service is amazing, prices are reasonable and they have great payment plans (we are not paying any interest on our rings with the deal we got). If you want a ring custom designed they can help you out. I wanted a custom designed ring at first, so they designed it on the web and then sent me a 3D video of what it would look like. However, when we went in to place the order I found one I liked better and got that instead. The woman who helped me match up the ring with a wedding band has a great artistic eye--I have gotten numerous compliments.

Most importantly, they stand by their products. My husband dropped his diamond ring and a piece broke off. They fixed it immediately-no charge. (I think there was a mix up in that we got the display ring because it has been dropped many times since we got the new one and there are no problems). Coincidentally, I shortly found afterwards that one of the tiny diamonds on the side of my ring had fallen out. I took it in (honestly a little frustrated that both of our rings had problems already), and the man who helped me said that never should have happened. They shipped it overnight to the designer, fixed it, and the next day got it back in--again free of charge. They told us if anything like that happens again to come in, as they stand by their products. They also gave us two gift cards to nearby restaurants in return for the mishaps.

Their products are good, but no matter where you buy your rings or how 'indestructible' they are, stuff happens. When it comes to a wedding or engagement ring, you want to use someone who will stand by their products if something happens. This place is awesome, and I will for sure be giving them my business in the future. I would highly recommend them.

(Also, look at other reviews on Google. You will find a response from the owner for a lot of the reviews. That alone should tell you that they actually care about their customers and will take the time to make sure business is...