CVS Pharmacy — Local services in Lake Saint Louis

The past few times, I've picked up my prescription here, I've had the same experience. I walk up to the counter, and there's people working in the back-- visible to me, but unclear on whether they know I'm there or not. They don't say anything to me, but I wait, give them time to notice me. After about 5 minutes of this, I finally offer an "excuse me" in an apologetic tone, because I hate being demanding. As soon as I do that, someone will respond in a rather annoyed and irritated/angry tone "we'll be with you a minute, we're really busy", and it's implied that they know I've been there the whole time and are annoyed that I'm speaking up and bothering them. Anyway, 1) if you know I'm there, please at least acknowledge me-- I don't expect to be helped right away, I know you're busy, but don't leave me standing there wondering what to do for so long. 2) I'm being extremely polite and trying not to be a bother, so please don't snap at me and act like I'm a burden. On top of that, it's a pharmacy -- you're entrusted with some really personal and life-affecting stuff for people-- please show that you're conscious of that level of trust and responsibility by providing at least satisfactory...

Recently scheduled an appointment for a Covid vaccination on September 12th at 3:30pm on the CVS app, everything was confirmed even received a text message confirming my appointment and the procedure for Check-in 15 minutes prior to my appointment. I arrived at 3:15 and checked in on the text message as instructed and proceeded to the pharmacy only to rudely being told my appointment was canceled and everyone was notified by phone, I checked my calls and text and showed the pharmacist my call and text details to only be told I was wrong. As I was leaving the store at 3:25 I received a text message notifying me my appointment was cancelled….hmmm kinda strange I received notification as I was leaving. As you can tell from previous reviews this location has very poor customer service and reliability....

I will never use this Pharmacy ever again. I experienced horrible customer service from them, and they wouldn't even meet half-way on an issue where they failed to communicate clearly. Emily the Manager was very rude, interrupting me repeatedly, not letting me tell my side of the story. When I persisted, it sounded like she just put the phone down and picked it up later when she thought I was done. That's their version of "customer service"... NEVER AGAIN! Filed a BBB...