Big Blue Swim School — Local services in Lake View Township

We attended Big Blue for parent child classes for about 2 sessions. Every week we had a different instructor, and 1 week no instructor showed up. Which, that happens, I get it, but it was the staff response to that situation that completely turned me off from Big Blue altogether.

No one on staff seemed to notice we were instructor-less and we were left awkwardly waiting by ourselves. When we asked what happened, why they failed to notice, and what they were going do to rectify the situation... the answer was incredibly underwhelming. No responsibility or apology was given. I quote, the front desk staff person said "well we have a lot going on, what do you expect us to do?" That response made me see red, because there are plenty of staff standing around the pool deck messing around on iPads. I ended up talking to a supervisor, who refused to give a refund but offered a class credit... which we never used.... So thanks I guess?

The whole exchange left a bad taste in my mouth so we stopped going and just forfeited our money for the rest of the session since my daughter never really seemed to have a good time going to swim lessons anyways due to the high instructor turn over and the fact that they really pushed her to go underwater without a parent holding her... so not sure what toddler would be comfortable with that, so it just shows that the instructors aren't really familiar with tailoring swimming lessons with children's developmental levels.

I sent a complaint to corporate via email, and called and left a message but no one got back to me. Ironically, I'm getting non stop marketing emails and texts despite unsubscribing multiple times... so that seems appropriate...This issue happened about a year ago at this point, and I still feel weird about it. If they were too busy to notice an instructor didn't show up to teach class, I'd hate for them to be too busy to notice if a kid is struggling in the pool or a kid needs help for any reason.

This strikes me as a corporate facility designed to get as many kids in and out of the pool asap. Don't expect to have any customer service issues made right by this location, they just...

Worst place ever. They have to many non meaningful rules. Kids should be robot and they even can’t move or breathe without instructors permission. I was taking my three kids to this place because of the closest location. They have one guy instructor he used to be regular instructor for the while he was worst at that time now he became manager he gets worse more. I attached his photo. This guy and another lady with bleached hair and most personal at this place unprofessional and they don’t know how to deal with kids and they have no idea about customer service. We had Kyle before he was awesome and kids also like him. After 3 years of sending my two sons and daughter here for swim classes, we will be withdrawing classes permanently. They cannot retain staff. My son’s and daughter instructors keep changing. They have not made any progress in the last 8-9 months and have been at the same level. Classes are overcrowded- often 4 students per one teacher with only 30 minute sessions. Not worth the money. no longer feel comfortable with any of the instructors. Some teachers are so rude and so careless! They don’t have the patience’s for children. They need to be better trained or with more knowledge!!! You can’t see and feel that they are working with kids . The all personal rude, unhappy, toxic people specially manager on the photo. The manager wasn’t helpful at all! Overall, they never really teach the kids to swim. Waste money place. We went to this place for the last three years just because my son loves to swim. Unfortunately I can’t stand it anymore because staff very...

TERRIBLE staff/management. There was literally only one instructor that had patience with my daughter with speech delay & the first day with a new instructor, the instructor seemed annoyed with my daughter the entire class, I tried giving her the benefit of the doubt but towards the end of the class my daughter fell off the standing board & the instructor didn’t do anything, I ran to pull her out. No apology no “is she okay” the first thing she says is “this is why I told u to stay standing.” My daughter NEVER had any kind of problem w/her previous instructor. It’s VERY disappointing that the instructor Jasmine & the Manager Michael tried to blame this situation on my 3year old daughter instead of asking if she’s okay or apologizing. Also, I was sitting there the entire class like I always do, so the fact that Jasmine wants to say that she told my daughter Multiple times to stay on the standing board is a lie, she told her once and my daughter listed after that, maybe if Jasmine would’ve put the floaters on the right way nothing would’ve happened. This review doesn’t even cover half of the things that has made me very upset with the swim school, I will personally reach out to customer service to state the rest of my concerns. Please do not sign your kids up to this school if they have any kind of delay because they don’t have patience for kids that need a little extra assistance. People like Jasmine and Michael should not be working with kids with the kind of attitude/patience they have !!! Never have I been this angry/disappointed with the way someone has...