This is my first rating of any establishment, however what a drone else says about the owner is true. He does not listen when you try to explain why you're not happy with your service. I asked for a full in with a really light pink l, considering that is what I had initially received from Mary. Mary had done a fabulous job on my initial set and she made me feel comfortable no matter how much I hated the pink and white. When Kathy proceeded to pretty much start over (for a fill in) I became a little skeptical. I was thankful that she wanted my nails to look nice however throughout the entire time she was doing my nails I reminded her that I did not want the pink to shine through. I wanted the overlay to look as nice as possible since it seems like no one around here does a gel overlay instead of the nail polish (if you're from North Carolina you will know what a gel fill-in is. For some reason they don't have that anywhere near me!). I tried to be optimistic but as she was finishing up it looked took pink for my taste. I told her I was sorry but did not like it but it looked really pink. When she brought the owner over he had no compassion and was like that's the light pink. Then the lady who I guess is the manager was rude as well telling me that what my nails looked like is how it was supposed to look. I continued to explain that when I initially had gotten my nails done Mary used a light coat of the light pink acrylic (and as I'm talking the lady is shaking her head). I have had my nails done many of times and I have never experienced this type of customer service. I did not want to pay for my service unless someone was going to listen to me. I did not appreciate them continuing to speak in their language about the light pink and me complaining about it.
My advice is stick with the person you know and trust to do your nails and avoid the owners if at...
Read moreMy daughter paid for my nails in March for my birthday and got her done hers done as well we both got solar nails didn't know that two kinds of powder would be different costs plus I wanted some color on the end of the nails and I wanted to see what it look like with white sparkle and purple sparkle at that point I said can you do one finger so I can see what it looks like with the white on the base and the purple on the chip or vice versa anyway they actually came out pretty good but it took forever for them to do it and then after we got done it was almost $150 between what I got done just my nails and my daughter got hers done which was not what we were told originally then him then found out that they are not paid by the hour and they don't share their own little spots they are all that work there are on commission based which means if you have more than one technician doing different things for you then you're going to pay the extra cost for different technicians doing different jobs and the rate is not going to beThe same for one technician if she did say your nails and the other one did your petty Manny Petty it's going to be different prices was not happy with not being told the right price since my daughter was paying for me as a...
Read moreHighly dissatisfied. I started working in Home Health Care. The lady that I'm caring for desperately needed her nails tended to after a long winter. We decided to try here because it's close to her home. Spent almost $200, Mani and pedi for her, pedi, full set and eyebrows for me. We had 3 technicians. 2 for me, 1 for her. Her technician was openly frustrated by the state of her nails and embarrassed and humiliated her by complaining to her co-workers about it. Although not in English, her gestures were obvious. Then, in English, she proceeded to complain to the lady I care for, telling her how much work it was. She had 0 patience for a woman that she didn't realize has mild Alzheimer's. I had already planned on tipping well and still did so after our horrible experience. I found it even more disrespectful how her technician's attitude changed completely after receiving her tip, offering us her name and that we request her when we return. We won't be returning. To top it off, the Mani and pedis were ok, but my full set was shoddy at best, mismatched in shape and size. I also tweezed my eyebrows when I got home. I would've been better off just doing that to begin with, as it looked like she missed everything that was supposed...
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