CVS — Local services in Lancaster Township

Went in to purchase 2 items on late Christmas Eve morning (not right before closing, or immediately after opening). Cashier didn't even bother to reply to my hello (nor did her co-worker that was standing right beside her). Mumbled to ask if I had a CVS card, bagged my stuff, and literally left the bag lay right there where she bagged the items. Rather than handing it to me, or even laying it down closer to the edge of the counter I literally had to reach across the checkout counter to grab it. It was only about an arms reach length, but still an extremely rude, lazy way to treat a customer. My BF wished her a good holiday, and she mumbled a barely audible "you too", as if she couldn't be bothered. Zero effort, ugly attitude (and uncaring, ugly look on her face as well). Perhaps she'd be better suited for stocking, or some other position away from customers. No one wants to work holidays, but her complete lack of customer service, and passive aggressive ugliness was...

CVS has officially lost two life long customers because of this location. The customer service is absolutely awful and employees are so rude. Pharmacy could not find my prescription after my doctor sent it to them twice. I thought I was waiting for my prescription to be filled, but after twenty five minutes in their store, and having to stand back in line to speak to someone again they just told me, very condescendingly, that they still didn't have my prescription. They did not offer to contact my doctor's office and I had to ask a series of questions before the man working the counter even told me there was an option to receive a text message or phone call when my prescription was ready. Eventually I had to drive back to my doctors office myself to get a physical copy of my prescription. What should have been a 15 minute trip to the pharmacy, while I was sick took 2 full hours. And I've never been...

Pharmacy is terrible. More than once, my mother or I have gone to pick up RXs that should've been ready or that we received notification is ready, only to be told it is NOT ready. My Dr. has called in an RX at 9am, only to find that at 7pm it's not ready and they "dont have it yet" - until I start to complain, then suddenly they have it - BUT I must wait 20min for them to get it ready. SERIOUSLY? I'm transferring my regular RXs to a pharmacy right next to my new job, and they've had trouble reaching them to request the transfer. I just spent over 15min on hold before I even spoke to a human to try to move this along. Some of the employees are nice enough and try to be helpful, but the pharmacy in general is awful. I can only assume they are just so overworked and overwhelmed, but the customers/patients...